All the benefits and perks you need for you and your family:  

·  Paid Days Off from Day One
·  Student Loan Repayment Program
·  Career Development 
·  Whole Person Wellbeing Resources
·  Mental Health Resources and Support 

Our promise to you:  

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.  

Schedule:Full time  

Shift:Days 

The community you’ll be caring for: AdventHealth Wesley Chapel   

·  From state- of- the- art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness.
·  Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health
·  50,000 sq ft community Health & Wellness Center
·  Comprehensive women’s health center named Inspiration Place that incorporates female physician specialists, women’s imaging, pelvic floor and female physical therapy and a boutique spa.
·  Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times
·  AdventHealth Wesley Chapel has been named to Healthgrades Top 250 Hospitals list. This places them in the top 5% of hospitals in the country for superior clinical performance and excellence.
·  Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco. 

The role you’ll contribute:  

The Patient Experience and Leadership Development Supervisor works closely with the Regional Patient Experience and Leadership Development Manager at AdventHealth Wesley Chapel in deploying organizational strategies around patient experience. and leadership development. The supervisor will serve as a resource and coordinating link for coordinating activities, programs, and committees to enhance, promote and evaluate the patient experience at AdventHealth Wesley Chapel. The Patient Experience and Leadership Development Supervisor provides a range of services on the development and implementation of key strategies and training for creating and sustaining high performing teams with high employee engagement and low turnover. Effectively collaborates with leaders, physicians, staff and volunteers to provide training to improve the patient experience. The lead must present a friendly, positive, and professional image with strong credibility while encountering patients, visitors, staff, physicians, and volunteers. This position requires compassion, sensitivity and empathy toward patients and families. The Patient Experience and Leadership Development Supervisor will work with the Manager to assess organizational cultural/leadership needs to deploy various leadership and organizational development courses, tools, processes, and communication to enhance the overall culture. 

The value you’ll bring to the team:  

·  Collaborates with leaders, nurses, physicians, and support staff to provide coaching and training in best practices for patients and family experience to improve patient experience.  
·  Deploy patient experience best practice skills labs/skills fairs/training for clinical staff in various clinical settings to include but not limited to inpatient, emergency department, and ambulatory departments.
·  Collaborate with ancillary department leaders to provide patient experience consulting in best practices, improvement strategies and implementation.
·  Provide shadowing/coaching in patient experience for nursing, physicians, and support staff.
·  Provide accountability coaching with immediate feedback (strengths and opportunities) to staff and ongoing validation of best practice to include but not limited to nurse leader visits, hourly visits, and bedside shift report. 

The expertise and experiences you’ll need to succeed: 

·  Bachelor’s degree in nursing or related field within 6 months of hire
·  Minimum of (5) years of RN experience required in a healthcare setting upon hire
·  (3) years required in patient experience and leadership upon hire
·  Current FL RN License upon hire
·  Certified Patient Experience Certificate within 1 year of hire.

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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