JOB SUMMARY

CHRISTUS is powered by people and by software. It is crucial to our organization that Associates and software work together seamlessly, to drive operational efficiency, ensure productivity, and manage costs. The HR Digital Solutions Analyst plays a crucial role in supporting and enhancing the digital capabilities within the Human Resources department. This position involves analyzing digital tools and systems, providing insights for improvements, and ensuring the effective use of technology to optimize the Associate Experience Team?s operations. The Analyst assumes ownership of support cases and follows through until the case has been closed or reassigned to another individual or department. If a question cannot be immediately answered, the Analyst is expected to use available material resources and/or consult with the Product or IS Teams to advance the resolution of the issue in a timely manner. Advanced product knowledge, good problem-solving skills and excellent customer service are required for this position. In addition, the Analyst will engage in activities such as product testing, development of knowledge articles/support materials or participate in company events such as product launches.

MAJOR JOB RESPONSIBILITIES

· Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.

· Work with product engineering, HR Centers of Excellence, vendors and/or IT to maintain HR technologies.

· Support the development of tech roadmaps aligned to strategic objectives.

· Support project management activities to successfully deliver the client project.

· Provides analytical support for the evaluation and enhancement of the HR technology ecosystem.

· Analyzes and recommends improvements for automation practices, standards, and metrics.

· Maintains automation solutions by ensuring they are functional.

· Develops and maintains reports for internal stakeholders using data visualization tools.

· Collaborates with internal customers to define requirements and scope for technology projects.

· Participates in technical discussions to provide analytical insights and support decision-making.

· Assists with the installation, configuration, and ongoing support of technology solutions.

· Monitors automation systems, identifies performance issues, and provides solutions.

· Stay abreast of industry trends and best practices in HR technology.