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Posted: 06-Mar-25
Location: Itasca, Illinois
Type: Full-time
Categories:
Internal Number: 257457
LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care.
The Regional Manager of Operations will lead the operations strategy across the North Region of the North Central Division Diagnostics Segment. This position is based out of our Itasca, IL branch and will require travel to Wisconsin, Northern IL & IN, and Chicagoland. A successful candidate will work with teams composed of internal stakeholders and outside vendors as needed to ensure the strategy and execution across the region. They will define a broad operational strategy and have a strong focus on achieving optimization and efficiencies as it relates to all areas including logistics, accessioning, supplies, facilities, and hospital lab specimen processors.
**Salary Range: $90,187 - $139,360 per year
All job offers will be based on a candidate?s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data
The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Hours of Work: Monday-Friday 8:00am-5:00pm
Responsibilities:
- Lead and manage the day-to-day operations of the region with a global goal of advancing strategy, establishing culture, developing talent, and advancing operations with an emphasis on quality, customer service, productivity and efficiency
- Overall accountability for facilities management, logistics, supplies, hospital processing and accessioning. Play an integral role in the development and execution of the region's growth strategy
- Develop, oversee and provide support to a team of supervisors and managers across all functional areas
- Monitor the monthly productivity of a designated region and report any deviations
- Manage the productivity of direct reports using various performance metrics
- Work collaboratively with the sales team to support region?s growth
- Establish strong working client relationships by delivering Market Leading Service.
- Develop a positive work environment and drive employee engagement to improve performance and reduce employee turnover.
- Continuously monitor the productivity of the operations team to ensure optimization
- Review the staffing models to address inefficiencies and implement changes when necessary
- Drive employee, customer and patient satisfaction ensuring timely responses to all matters
- Monitor the overtime & agency spend and overall budget on a regular basis
- Assist with the leasing of new locations in a designated area
- Maintain the required staffing levels to meet performance targets and ensure staff is properly trained
- Work cross functionally within the division to create efficiencies and improve production
- Provide recognition, feedback and constructive criticism to the entire team
- Address and resolve any customer or client related issues in a timely manner
Requirements:
- High school diploma or equivalent required, Associates Degree or higher is a preferred
- Minimum 5 years of experience
- Prior experience in the laboratory diagnostics industry preferred
- Working knowledge of accessioning, logistics and warehousing functional areas preferred
- Successful experience with business development and customer interaction
- Ability to manage large, decentralized teams as well as customer and vendor relationships
- Prior experience in supply chain and operations management
- Experience with managing costs and the overall budget
- Strong leadership, development, organizational and time management skills
- Ability to troubleshoot any customer related issues and provide solutions in a timely manner
- Excellent communication skills; both written and oral
- Ability to travel as required
- Must have a Valid Driver's License
- Proficient in MS Office
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Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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