AdventHealth Corporate

All the benefits and perks you need for you and your family:

·    Benefits from Day One

·    Career Development

·    Whole Person Wellbeing Resources

·    Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift:  Full-time; Monday-Friday    

Job Location: Remote

The role you will contribute:

The Training and Education Coordinator will provide high quality training services on any/all workforce development, strategic initiatives implementation, and revenue cycle applications and technologies utilized by AdventHealth. This position will be responsible for research and development of training materials, creation of Computer Based Learning (CBL) modules, facilitation of learning events – both in the classroom and virtually – as well as conduct preparatory and post-session processes. The Training and Education Coordinator will lead training initiatives to produce educational deliverables and serve as a resource for all learning opportunities. This role will conduct training utilizing a variety of delivery methods and techniques; and will instruct new hire orientation, new hire department-specific training, as well as continuing education and soft skill development courses. After completion of each course, the Training and Education Coordinator will provide completion outcomes to leadership. This role will extensively collaborate with Revenue Cycle functional area leaders and other Process Improvement and Business Support team members, particularly with Quality Audit Analysts to support gaps in performance with ongoing education and identify opportunities to further streamline AdventHealth education practices. The Training and Education Coordinator will adhere to AdventHealth Corporate Compliance standards, as well as rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The value you will bring to the team:

• Researches and develops instructional materials including, but not limited to training manuals, facilitation guides, teaching aids, assessments, training activities, role-play scenarios, competency evaluation tools, and tutorials on software usage for front and back end revenue cycle as necessary
• Creates and produces AdventHealth Learning Network (ALN) training materials, such as CBL modules, for continuous education and training of department representatives
• Keeps abreast of latest training and development research and methods; ensures that current trends and leading practices are being incorporated across all AdventHealth Learning Network (ALN) training materials
• Develops and delivers Revenue Cycle compliance and regulations-specific training for all employees
• Proposes, designs, and implements continuing education and soft skill programs and materials for Revenue Cycle employees
• Supports the development of educational calendar and conducts ongoing departmental in-services (new processes, technologies, etc.) and cross training as well as ad hoc training sessions to target certain Revenue Cycle functional area(s); ensures timely delivery and attestation of trainings while adhering to revenue cycle policies and procedures
• Develops and delivers Revenue Cycle orientation and department-specific training for new hires while employing a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training program as well as performing supervisory functions to facilitate efficient operations of departments
• Evaluates new hires’ readiness for their role by utilizing evaluation tools and preparing training status reports for Revenue Cycle Leadership and employees
• Tracks and maintains assessment records of training programs for Revenue Cycle Leadership and employees
• Continually evaluates and revises existing training materials based on quality audits, staff training evaluations, competency exams, and feedback from Quality Audit Analysts and Revenue Cycle functional area leadership
• Creates, manages and supports a repository of AdventHealth Revenue Cycle training materials available to end users for self-service development
• Collaborates with the Analytics team to decide which metrics will be tracked and visualized on shared dashboards to track productivity, review quality audit results, and monitor overall program effectiveness
• Collaborates with department leaders to identify training gaps leading to the development of supplemental training programs and materials
• Responsible for maintaining thorough knowledge of and acting as a Subject Matter Expert to assigned Revenue Cycle department(s)
• Creates professional presentations and training materials using MS Word, PowerPoint, and other applications in alignment with AdventHealth guidelines

The expertise and experiences you’ll need to succeed:

• Associate's Degree in business, healthcare, or related field or
• Bachelor's Degree in business, healthcare, or related field
• 2 Revenue Cycle experience (i.e. Pre-Access/Patient Access/Patient Financial Services Department or related area)  
• 2 Revenue Cycle experience  
• Intermediate understanding of front and back end Revenue Cycle processes
• Understanding of HIPAA privacy rules and other relevant regulations
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Visio, Outlook, etc.) and Adobe Creative Suite (including Adobe Captivate and Adobe Acrobat)
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient manner
• Ability to facilitate and lead one-on-one or large group training sessions
• Ability to work flexible schedules during large training implementations
• Ability to communicate professionally and effectively in English, both verbally and in written form
• Ability to follow complex instructions and procedures, with close attention to detail
• Ability to use discretion when discussing personnel/patient related topics that are confidential in nature
• Ability to adapt to change, balance priorities, and use suitable judgement
• Strong interpersonal skills with the ability to work with various groups and departments
• Knowledge of Epic and associated applications leveraged within the Revenue Cycle functions
• Basic knowledge of medical terminology

Preferred Qualifications:

• Train the Trainer Certification Upon Hire Preferred

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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