POSITION SUMMARY

Assist the physician with procedures performed in the Cardiac Catheterization Laboratory under the direction of the Clinical Director and Medical Director of the Lab. Duties include sterile scrub techniques, EMR documentation and circulating. The CVT must respond to emergency cardiac procedures as outlined in the department's policy for STEMI patients. The CVT is responsible for ongoing continued education as it relates to advances in Cardiac Cath Lab procedures. The following procedures are performed in the Cath Lab: Cardiac Catheterization, Percutaneous Coronary Interventions, Peripheral diagnostic and intervention procedures, Electrophysiology, Device implants, Intravascular ultrasound, Vascular Procedures, Insertion of Intra-Aortic Balloon Pumps and Fractional Flow Reserve.

Principal Duties:

1. Schedules, organizes and supervises lab operations.

2. Organizes and prepares the lab for procedure operations, monitors supplies, checks systems calibration, assists in PI programs and monitors accuracy of patient data for statistical evaluation.

3. Demonstrates knowledge and skills to provide care appropriate to the age of the patients served. Takes into consideration the patient's requirements relative to his or her age-specific needs or common problems.

4. Assures use of aseptic techniques involved with prepping and draping of procedure areas and equipment. Monitors sterile technique.

5. Assures appropriate consent forms are signed by patient.

6. Prepares set-up of hemodymamic monitoring equipment, IVUS machine, EP equipment, defibrillators and other devices used in procedures.

7. Assures adequate levels of supplies are maintained consistently.

8. Monitors activity of laboratory to prevent or reduce waste.

9. Checks accuracy of diagnostic information.

10. Follows all departmental guidelines on safety and infection control while providing patient care, setting up, and disconnecting all equipment.

11. Demonstrates the ability to communicate on a professional level with physicians, nurses and other healthcare providers.

12. Accurately submits patient billing within 24 hours following procedure.

13. Reports equipment malfunction immediately to expedite repair service.

14. Submits monthly reports of QA in a timely manner to facilitate department efforts to meet reporting deadlines.

15. Demonstrates knowledge of role in emergency situations (Code Blue, Code Red, Code Yellow, etc.)

16. Maintains a clean, safe and orderly procedure environment. Contributes to the upkeep of the department work environment.

Customer Service:

1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.

2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned.

3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.

4. Keeps customer's information confidential, including public places such as elevators or the cafeteria.

5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.

6. Demonstrates commitment to excellent service recovery when a customer's expectations have not been met.

Commitment to Co-Workers:

1. Offers assistance to colleagues and other departments when needed.

2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.

3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.

4. Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences.

5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department.

Communication Etiquette:

1. Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions.

2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.

3. Does not text or use e-mail during meetings (except for exigent or emergency situations).

4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).

5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.

6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.

7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).

8. Always mindful of voice and language in public.

Self Management:

1. Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.

2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.

3. Completes mandatory, annual education and competency requirements.

4. Follows UMCAP safety, infection control and employee health standards.

5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.

6. Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.

7. Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.