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Posted: 28-Mar-25
Location: Greenwood Village, Colorado
Categories:
Internal Number: 25012296
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift: Days
Location: 6061 S WILLOW DR, Greenwood Village, 80111
The role you’ll contribute:
The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.
The value you’ll bring to the team:
- Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training.
- Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
- Demonstrates empowerment to successfully resolve customer inquiries.
- Adhere to all established workflows, scripting, and department greetings
The expertise and experiences you’ll need to succeed:
Required qualifications:
- High-school diploma or equivalent
- 1 years prior experience in a Call Center OR Customer Service environment
Preferred qualifications:
- Associate’s degree
- College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point)
- 1 years of experience in a healthcare setting focused on patient care
- Certified Interpreter(Spanish)
