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Posted: 03-Apr-25
Location: Temple, Texas
Categories:
Internal Number: 25004764
JOB SUMMARY
This is a hybrid role in Temple, Texas.
The Epic Learning Analyst helps the accomplishments of Baylor Scott & White Health?s strategic targets by the ability to design engaging, interactive and visually appealing training materials for adult learners. The Epic Learning Analyst must be able to clearly articulate problems, suggestions, and ideas within the team, fostering collaboration and shared understanding. This position requires learning and development experience and is not a training position.
ESSENTIAL FUNCTIONS OF THE ROLE
- Provide effective Epic application help by responding to help desk tickets and end-user requests (including being on-call help).
- Serve as a liaison between Epic end users, IS project team members, and other IS resources as required.
- Continuously improve the impact of training for Epic end users with formal and informal training.
- Assist in the development and maintenance of all training materials and setup of training educational materials.
- Create and execute Epic test scripts for lesson plans and training environment builds.
- Create and execute process maps for Epic functionality workflows.
- Solve problems by studying business issues/requirements, studying Epic workflows, and synthesizing key messages.
- Develops customized Epic learning solutions and learning technology solutions throughout BWSH.
- Selects and applies appropriate learning aids and learning materials to help Epic training in order to meet business and client needs through the use of adult learning best practices and technologies.
- Collects assessment and end-user feedback data; studies with teams to establish effectiveness of learning and development solutions.
- Applies continuous improvement processes to ensure quality learning and development interventions and services based on evaluation, feedback, and business needs for Epic.
- Applies technologies such as e-learning, videos, podcasts, mobile learning, and social learning as appropriate for Epic.
- Assists in the development of online courses and learner evaluation instruments for Epic that meet LMS parameters and e-learning instructional design quality standards.
- Performs other position-appropriate duties as required in a competent, professional, and courteous manner.
KEY SUCCESS FACTORS
- Strong knowledge of the Epic systems and workflows-specifically Patient Access, Cadence and Grand Central
- Strong knowledge of adult learning principles and instructional design
- Experience creating learning content using AI, uPerform, Vyond or similar tools
- Proficient in technical writing and documentation
- Ability to translate complex information into clear, concise educational materials
- Strong knowledge of the MS Office Suite, including Word, Excel, PowerPoint, OneNote, Teams, and Outlook.
- Ability to present and conduct training.
- Ability to work with Epic end users and troubleshoot Epic application issues.
- A self-motivated person who can identify and resolve issues and advance personal knowledge.
- Ability to execute complex tasks through organization and a detailed, motivated approach.
- Demonstrated excellent social communication skills among facility customers and team members.
- A quick learner of software and information technology and motivated to learn new applications.
- Technical writing skills.
- Comfortable working in a fast-paced and constantly changing environment.
BENEFITS
Our competitive benefits package includes the following:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 1 Year of Experience