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Department

Job Summary

Performs dispatch work operating and monitoring communications equipment in response to medical emergencies.

Essential Functions:

• Answers 911 and other emergency telephone lines where callers are requesting medical assistance (20%)
• Monitors and controls the movement of ambulances (10%)
• Initiates Emergency Medical Dispatch procedures (10%)
• Gathers and prioritizes data received from emergency telephone contacts (10%)
• Receives reports and complaints and records pertinent information (10%)
• Schedules and arranges inter-facility patient transfers (10%)
• Maintains a daily activity log (10%)
• Maintains and distributes updates of hospital divert status changes (10%)
• Participates as a preceptor for EMS students, and may assist with orientation of new employees (10%)

Education:

• High School Diploma or GED required.

Work Experience:

• 1-3 years of public safety or emergency medical dispatching experience

-OR-

• two years of experience in emergency or non-emergency telephone public contact work required.
• One year as a 911 emergency operator or one year of experience as an Emergency Medical Technician - Basic (EMT-B) on an emergency ambulance preferred.

Knowledge, Skills and Abilities:

• Ability to collaborate with multidisciplinary teams - internal and external to Denver Health.
• Knowledge of Computer Aided Dispatch (CAD) software.
• Experience with mass notification systems, preferred
• Knowledge of Emergency Medical Dispatch processes.
• Ability to work in an unstructured environment to establish priorities, review work and resolve problems.
• Listening and recall skills, as well as the ability to multi-task.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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