We are recruiting for a Lead Medical Interpreter to join our team!
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Department
Language Services
Job Summary
Under minimum supervision, provides medical interpretation during routine and complex medical and non-medical appointments, group sessions and family meetings. Provides translation support for non-complex, short requests. Participates in the applicant interviewing process and supports supervisor in the onboarding process, including coordination of shadowing and training opportunities. Responsible for collecting, measuring, and reporting on quality assurance metrics and providing feedback and coaching to staff regarding these metrics. Serves as primary backup support for dispatch operations, including coordinating external vendors appointments and scheduling in-person interpretation.
Essential Functions:
Utilizes expressive and receptive communication skills in English and at least one other language sufficient to facilitate communication between the client and health care staff in assigned service areas. (30%)
Demonstrates working knowledge of anatomy, medical terms and symptoms by accurately conveying information between the patient and the care provide. (5%)
Accurately interprets both the content and the spirit of the communications and seeks clarifications, as needed. (5%)
Reviews accuracy of translations for Denver Health documents. Responsible for proof reading and editing of translated materials to ensure the quality of translations and is responsible for the up keep of translation database. (5%)
Assists the Medical Interpreter Program Manager in coordinating the activities of the medical interpreters. Help to train new staff, and prepares necessary reports for Manager. (5%)
Assures that coverage is provided timely and according to needs. (5%)
Runs reports on a monthly basis to be reviewed by manager. (5%)
Assists in the monitoring, upkeep and handling of Obscure and Sign Language requests. (5%)
Provides training and supervision to Volunteers and Student Medical Interpreters per established guidelines. (5%)
Coordinates recruitment of bi-lingual Volunteers and Student Medical Interpreters. (5%)
Reviews work upon completion for adherence to guidelines, quality and timeliness standards and provides on going feedback regarding level of performance to Program Manager. (5%)
Assists Medical Interpreter Program Manager with scheduling and monitoring of the Spanish Language Assessment. (5%)
Acts as a backup for in-person interpreter requests. (5%)
Establishes and maintains effective, professional working relationships with clients, staff, the public and other customers. (5%)
Maintains and enhances skills, performance proficiency and professional development (5%)
Education:
High School Diploma or GED required.
Certificate of completion from an accredited interpreter training program (e.g., Bridging the Gap, The Community Interpreter) required.
Work Experience:
4-6 years of medical interpreter experience required.
Knowledge, Skills and Abilities:
Must be proficient in written and spoken English and Spanish and pass Medical Interpreter screening and role play.
Excellent customer service skills, attention to detail, active listening and communication skills
Exceptional knowledge medical terminology, healthcare vocabulary and cultural awareness to interpret accurately in a healthcare setting.
Ability to work under pressure and in a high pace environment.
Ability to multitask, excellent management and organizational skills.
Ability to provide interpretation in a variety of modalities and methods, including in-person, video, phone, simultaneous, consecutive and group setting.
Microsoft office (Outlook, Word, Excel, PowerPoint)
Knowledge of call center technology.
Hours: Mon - Fri, 9:30am - 6pm
Shift
Days (United States of America)
Work Type
Regular
Salary
$26.86 - $39.06 / hr
Benefits
Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
Free RTD EcoPass (public transportation)
On-site employee fitness center and wellness classes
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education & development opportunities including career pathways and coaching
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Our Values
Respect
Belonging
Accountability
Transparency
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.