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The Holloway Community Program at ChristianaCare is looking for a Senior Office Assistant.

The Holloway Community Program at ChristianaCare is located at 501 W 14th Street Wilmington DE 19801. This position in an unforeseen circumstance, may be asked to cover other Medical Assistant duties at our Smyrna and Georgetown locations.

The Holloway Community Program at ChristianaCare was established in October of 1989. Since its inception, the Holloway Community Program has been the major care provider for people with HIV/AIDS throughout the state of Delaware. It is estimated that the HIV Program provides care to 65 percent of the people in Delaware who are HIV-positive and accessing medical services.

The Holloway Community Program has a staff of 51 professionals, including five board-certified infectious-disease doctors, board-certified internal-medicine doctors, an OB/GYN provider, nurses and nurse practitioners, pharmacists, a psychiatrist, and behavioral health consultants.

As a senior office assistant, you will be the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. As the senior office assistant, you will serve each patient with poise and compassion virtually or on-site, fields phone calls, answers patient questions, schedules new and follow-up appointments, registers patients and updates record and represents the entire practice every time there is interaction with a patient. In addition, as the senior office assistant you will assists with the training of any office assistant staff and provides guidance to office assistants with workflow questions.

HIV/AIDS Care (christianacare.org)

Work Schedule:

• Monday through Friday - 8:30a to 5p

Compensation / Benefits:

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out
• 12 week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Job duties & responsibilities:

• Assists with the training of Office Assistant Staff
• Assigns Office Assistant staff coverage daily
• Oversees Office Assistant staff's duties, and assigns duties
• Subject Matter Expert on Office Assistant operations/procedures/processes
• Point of contact for Office Assistant regarding questions, concerns and guidance with Office Assistant operations, procedures, and processes
• Responsible for inventory management
• Schedules appointments with awareness of insurance, provider, and location
• Greets and interacts with patients in a professional manner to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.
• Collects payments according to insurance requirements

• Verifies insurance coverage & coordinates referrals
• Performs day end reconciliation of appointments & payments received
• Answers all phone calls in a professional manner and relay accurate messages
• Alerts providers of messages and responds to messages from provider(s)
• Communicates with provider and staff through EMR
• Keeps patients up to date on issues until resolution can be accomplished
• Facilitate testing, labs, appointments, etc. for patients
• Prepares medical records to include scanning and indexing tests, reports, etc. into patient charts as needed
• Responsible for researching issues and responding to the patient in a timely and professional manner
• Assists with copying, faxing, and general administrative support
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

Education Requirements:

• High School Graduate or Equivalent
• 2 years' experience in a medical office practice setting is required; 3 years' experience is preferred.
  

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