We are recruiting for a motivated Care Navigator Lead to join our team!
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Department
Substance Use Disorder OperThe following positions within Inpatient Adolescent Psychiatry, Inpatient Adult Psychiatry, Psychiatric Emergency Services, CARES, and Outpatient Behavioral Health Services are offering the opportunity to enroll in a new program offering a cash incentive to recognize your work treating patients with substance use disorders. This program is sponsored through the ACCESS (Advancing Careers, Competencies, and Equity in Substance Treatment Services) grant. Employees must be >0.6 FTE to be eligible. 50% of the bonus will be received 90 days after signing the program contract.
· Registered Nurses (RNs) may earn up to $7,500 by December 2024 · Behavioral Health Technicians (BHTs) may earn up to $3,500 by December 2024 · Care Navigators may earn up to $3,500 by December 2024
Job Summary
Under general supervision, provide patient navigation services as it relates to care coordination, referral management, and service continuity including but not limited to assisting with navigating the health care system, re-engaging patient care and Patient Centered Medical Home (PCMH) connection, specialty specific health education, information, support, and access to services/resources for all patients.
Essential Functions:
Care Coordination, Referral Management, and Collaboration
Acts as an 'extender' for the specialty clinics by coordinating, supporting, and assisting as needed to facilitate care coordination and individual plans of care.
Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g. request interpreters as appropriate, transportation services or prescription assistance).
Acts as the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.
Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers.
Using motivational interviewing and teach back tools for reviewing patient instructions
Connecting care within the community (i.e., support groups)
Coordinating amongst providers in an effort to support a multidisciplinary team to enhance patient experience and satisfaction
Serves as a liaison for internal and external care providers and/or families/caregivers
Identifies opportunities and collaborates with specialty care team to implement solutions
Actively advocates for patients to improve their healthcare experience and individual health outcomes. (45%)
Educates, Advocates, and Assists Care Navigator Staff:
Assists Care Navigator staff in an effort to improve staff cohesion, compliance with regulatory bodies, improve consistency of standard work, and achieve high patient satisfaction
Collaborates on standard work and deliverables in order to monitor individual care navigator performance
Assists with monitoring current standard work and implementation of new standard work to maintain compliance and achieve a high level of productivity Provides content related expertise to multidisciplinary team as it relates to care navigator duties and responsibilities
Attends and participates in team, staff, and/or other meetings as needed
Acts as an advocate for a "territory" of clinics and their respective care navigator staff in a manner that promotes continuous quality improvement
Collaborates with a multidisciplinary team in the creation of training programs, materials, and content in an effort to support system wide navigation
Actively promotes quality improvement surrounding patient care and healthcare services
Works closely with care navigator team to monitor performance, which may include but is not limited to: coaching, mentoring, and motivating to ensure care navigators are providing optimal patient care services and meeting and/or exceeding all department goals
Ensures all grievances are handled with the required deadline to support care navigator staff
Responsible for representing care navigators in various cross functional meetings and committees as they apply.
Preform regular quality control for care navigator duties
Mentors care navigators to achieve success in meeting quality, productivity, and departmental goals through coaching and collaboration.
Willing and able to pursue personal and professional opportunities to enhance leadership skills such as becoming a trainer for the Care Navigator Collaborative
Comfortable speaking to large groups of individuals. (45%)
Communication, Documentation, and Resource Referral Management
Communicate client plans and concerns to healthcare provides
Facilitate pre-visit coordination
Participate in clinic setting specific meetings and initiatives
Teach "Health Living" classes as appropriate
Data is accurate, complete, and entered within 24 hours of client interaction
Provide clients and families with factual and appropriate information and education in an understandable manner Refer and assist clients in accessing needed resources to meet identified needs (including community resource applications, medication assistance, transportation benefits, behavioral and substance abuse treatment, etc)
Provide technical assistance to clinicians and other health professionals in clinics, community based organizations and other agencies locally and nationally as applicable.
Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications.
Adheres to, complies with and demonstrates support for the mission and values of Denver Health. Supports and adheres to the Denver Health Values of Trust, Respect, & Excellence and the Standards of Behavior.
Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient's care.
Adheres to Denver Health and departmental attendance guidelines. (10%)
Education:
High School Diploma or GED required.
Work Experience:
1-3 years of experience as a Patient Navigator II required.
Knowledge, Skills and Abilities:
Knowledge of: medical terminology, understand of basic care coordination and case management-related service function (patient interview, discharge planning, referral management, community resources, etc.), basic understanding of health insurance. Skills: Proficient in Microsoft office suite to include Excel, Word, PowerPoint, Epic, EMR IT/softward systems. Strong organizational skills.
Excellent communication and motivational interviewing, leadership, problem solving, coaching, customer service and public speaking.
Abilities: Bilingual English/Spanish preferred; able to work well in a team-based setting; communicate effectively in a written and verbal form with health care team, patients/families and community, internal and external providers; resourcefulness in problem solving and analytical thinking; shows accountability and able to take and follow through with delegated tasks with minimal direction from supervisor; flexibility in responding to multiple demands
Shift
Days (United States of America)
Work Type
Regular
Salary
$24.56 - $33.23 / hr
Benefits
Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
Free RTD EcoPass (public transportation)
On-site employee fitness center and wellness classes
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education & development opportunities including career pathways and coaching
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Our Values
Respect
Belonging
Accountability
Transparency
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.