Scheduler II – AdventHealth Outpatient Imaging

All the benefits and perks you need for you and your family:

• Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
• Excellent benefits, market-driven wages and career development opportunities.
• Opportunities for advancement as we expand our network across the nation.

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Mon-Fri 8am-4:30pm

Location: Winter Garden Outpatient Imaging

The role you’ll contribute:

Schedules resources for Imaging exams and procedures to maximize patient convenience and efficiency of resource utilization. Proficiently schedules and pre-registers patients for tests in Imaging Services, Diagnostics, Pain Medicine, Sports Medicine, and/or Rehab, across campuses, using a computerized scheduling system. Provides special instructions for procedures and directions to facilities and departments. Works with Patient Financial Services to complete or verify accurate completion of numerous pre-visit tasks.  Actively collaborates with all other entities and demonstrates outstanding customer service to assure patients are cared for appropriately. Accepts responsibility in maintaining relationships that are equally respectful of all.

The value you’ll bring to the team:

• Creates patient accounts, schedules appointments and pre-registers patients striving to minimize patient and physician inconvenience through accurate and comprehensive collection of information required for scheduling, pre-registration, pre-certification (where possible) of ancillary procedures (and other study types if applicable).
• Works closely with the Breast Care Coordinator, physician office scheduler, Surgery scheduler, insurance team, and Patient Financial Services to ensure that all required information is collected in a timely fashion to ensure efficient patient imaging studies and procedures are performed and appropriately documented for accurate billing.
• Enters accurate information in Scheduling and Registration systems with minimal errors. Validates updates and/or corrects errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interaction in a way that preserves customer confidence in AdventHealth and its ancillary services. Reports on errors and mistakes found in system to promote education, coaching and training opportunities of others where appropriate.
• Obtains any necessary required financial, historical, clinical or patient information through contact with Patient, Physician offices, Insurance carriers or other information providers. Analyzes required information for each account and completes data collection in a minimum number of encounters. Gathers required Labs results or prior imaging information for required patients and assures all information is available prior to patient imaging procedures/surgery date. Uses time wisely and avoids unnecessary or repetitive tasks that may impact department goals.

The expertise and experiences you’ll need to succeed:

• Minimum qualifications:
  • • High school diploma
    • 1-2 years of relative experience
    • Effective written and oral communication skills
    • Ability to type 35 WPM with 95% accuracy
    • Intermediate computer skills
    • Analytical skills to foresee process roadblocks
    • Detailed focus on accuracy and completeness of examination documentation requirements
• Preferred qualifications: 
  • College education or coursework in medical terminology and/or coding
  • Knowledge of medical and imaging terminology, modality usage
  • Understanding of health insurance authorization processes
  • Knowledge of billing and CPT/ICD9 coding

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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