Centralized Scheduler II Revenue Integrityt Chrg Audit
AdventHealth
Application
Details
Posted: 04-Jul-24
Location: Kissimmee, Florida
Salary: Open
Categories:
Executive
Internal Number: 24019979
Centralized Scheduler ll Revenue Int Charge Audit
Location: Kissimmee, FL
AdventHealth Kissimmee is an 83-bed community-focused hospital
Conveniently located near Walt Disney World
The team here is dedicated to bringing mission-focused, faith-based care to residents and visitors of Osceola and Orange Counties
AdventHealth Kissimmee has recently expanded to include a new medical office building, patient tower, and new main entrance
Top Reasons to work at AdventHealth
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Pet Insurance
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: Day
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
•Call Performance: Maintains established performance levels. Is available to take scheduling calls from physician offices while also actively scheduling patients through faxed / scanned requisitions received in the department. •Scheduling Performance: Creates patient accounts, schedules appointments and pre-registers patients striving to minimize patient and physician inconvenience through accurate and comprehensive collection of information required for scheduling, pre-registration, pre-certification (where possible) of procedures. •Accuracy: Enters accurate information in Scheduling systems with minimal errors. Validates updates and/or corrects errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interaction in a way that preserves customer confidence in AdventHealth and its ancillary services. Reports on errors and mistakes found in system to promote education, coaching and training opportunities of others where appropriate. • Efficiency: Obtains any necessary required financial, historical, clinical, or patient information through contact with Physician offices or other information providers. Uses time wisely and avoids unnecessary or repetitive tasks that may impact department goals. •Customer Service: Delivers excellent customer service fulfilling the AdventHealth Mission of extending the healing Ministry of Christ. Pleasant tone of voice, friendly and helpful attitude, keeps conversation focused collecting required data. Handles phone calls and responds to e-mails promptly and efficiently. Attempts to resolve all customer issues prior to scheduled procedure and without involving other departments or supervisors. •Service Skills: Participates in Customer Service workshops and seminars as recommended by Director. Completes Customer Service exercises and lessons provided by AdventHealth. Submits results of required competencies or tests on time. •Teamwork: Is respectful of co-workers and helps as needed to help others complete assigned tasks. Participates in activities that promote camaraderie and a friendly workplace. Willingly and enthusiastically participates in team/department initiatives. Readily voices concerns and problems to managers/supervisors. •Revenue Integrity: Works with clinical department team members to routinely identify charging opportunities. Audits and enters charges at or above minimum accuracy and productivity rate. Inputs charges correctly into charge capture audit system, working with clinical department team members, HIM and PFS to ensure complete and accurate billing. Monitors reports of accounts via charge capture audit system on a routine basis. Ensures records that are delinquent due to documentation are escalated appropriately. Works effectively with revenue cycle department to thoroughly understand how clinical changes impact changes in net revenue.
Qualifications
KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED: •Ability to work and meet deadlines in a fast-paced, dynamic, project-oriented environment •Comprehensive end user computer skills; MS Office including Word, PowerPoint, Excel and Outlook; Windows operating system and Internet •Ability to read medical charts or dictation, understand services performed and correlate those services to charges on the bill •Self-motivation, detail-oriented focus, and outstanding customer service skills •Effective written and oral communication skills •Detailed focus on accuracy and completeness of examination documentation requirements •Knowledge of medical and imaging terminology, modality usage
KNOWLEDGE AND EXPERIENCE PREFERRED: •Understanding of health insurance authorization processes •Knowledge of billing and CPT/ICD10 Coding
EDUCATION AND EXPERIENCE REQUIRED: High School Grad or
EDUCATION AND EXPERIENCE PREFERRED: •College education or coursework in medical terminology and/or coding LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: • LICENSURE, CERTIFICATION OR REGISTRATION:
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.