Demonstrates behaviors at AdventHealth University in harmony with AHU’s “Four Words” of Nurture, Excellence, Spirituality, and Stewardship as well as AdventHealth’s Service Standards of “Keep Me Safe, Love Me, Make it Easy, and Own It.”

• Oversee the day-to-day operations of academic support services, including tutoring and testing, ensuring high-quality support and adherence to university and regulatory standards.
• Implement and assess the Early Alert Program (EAP), coordinating interventions and support for students facing academic challenges.
• Collaborate with faculty, student academic support, and student experience teams to develop and enhance programs that promote academic success.
• Manage and train staff, including peer and professional tutors and test proctors, ensuring they are well-prepared to meet students' needs.
• Maintain accurate records and reports related to service usage, operations, and student progress, and utilize this data to inform strategic planning and improvements.
• Coordinate with relevant university departments and external agencies to maintain accreditation standards and compliance with educational policies.
• Develop and maintain strong collegial relationships with all university constituents, fostering an inclusive and supportive learning environment.

Qualifications This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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