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About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary Work Performed N/A Knowledge, Skillsand Abilities Level Characteristics management.Explain billing to patients and procedures. Check-out skills. Coordinate andparticipa teina variety of duties associated with daily clinic preparationprocess, patient identification, patient check in/out, cash management andpatien tappointment scheduling. Position also involves customer service,message distribution and referrals management.

Work Performed

< span>·        Prepare for clinic visits by reviewing next day patients andcompleting next day preparation activi ties.

·        Check-in patient upon arrival in the practice.

·        I dentify correct patient information in Maestro Care. Verify/updatepatient demographic and insurance data as needed.  Edit Maestro C are as                needed.

·        Accurately identify the appropriat e account for patient visit.

·        Present and educate patients on re quired forms and obtainsignature as required by policy and procedure.

·        Completes all Maestro Care required on-line questionnaires andman age all appropriate alerts.

·        Obtain imprest cash bag from cash m anager at beginning ofshift.  Secure cash and patient payme ntinformation appropriately at all times                      during cli nic hours. 

·         Return imprest cash bag at end of shif t to cash manager. 

nd bal ances on accounts due.

·        < /span>Collect and post co-payments aan>        Label all patient specific chartdocuments andrequisition/transmittal d ocuments for scanning.

·         Explain billing topatients according to PRMO credit andcollection policies.

·        Determine the amount of cash to be collected based on insuranceplan.

·        Check-out appointments .

·        Make return appointments by scheduling patients into the corr ectappointment type, entering accurate primary care physician or referri ng                        physician information in Maestro Care.< span>

·        Review and attach referrals to scheduled appointments asappropriate.

·         Answer telephone, take anddeliver messages to providers.

·         Report obtained medical information from patients and referringphysician s accurately, completely and timely. Disseminate messages according            topractice communicationstandards.

·        Review and resolve reg istration and referral workqueue editsdaily.

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Knowledge, Skills and Abilities

·        Strong verbal and written communication.

·        Basic PCan d data entry skills.

·         Knowledge of medical terminology and telep hone etiquette.

·        Demonstrated ability to organize and prioritize work, provide oraland written instructions, interact tactfully with cust omers and establish and                maintain effective relationships with others.

·        Must beableto apply specific departmental policies rules andregulations relating to verifying patient information, collect ing payments and                    maintaining records and forms.

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University Health System

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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