Location: Round Rock, TX, CTX Transfer Center

Department: Transfer Center

Hours: PRN, hours variable, days, nights, weekends.  Partial or full shifts.  Shifts are 8-8 

Baylor Scott & White Health (BSWH) is looking for an RN, Associates degree required, for the role of Transfer Coordinator Registered Nurse (RN).  Experience in Emergency Department and/or ICU is a must for this role.  The Transfer Coordinator (RN) facilitates the transfer of patients to and within the BSWH System. The primary purpose of the position is to facilitate physicians/consumers access to BSWH hospitals and physicians through the Transfer Center. Nurses in this role have accountability for providing excellent customer service which will result in enhanced customer satisfaction.

As a Transfer Coordinator Nurse for Baylor Scott & White Health you will:

• Facilitate the coordination of patient transfers with physicians, staff RNs, and other departments while meeting state and federal regulations (COBRA/EMTALA); plan of care to optimize patient outcomes and decrease length of stay in an unbiased, standardized manner.
• Follow protocols to secure timely and accurate information from referring institutions and physicians and use the information regarding patient needs, and the broad array of system resources, to optimize the value of the service for all system facilities.
• Use information from available electronic systems to provide direction to caller regarding patient disposition and contacts appropriate medical staff to accept patient. Contact appropriate staff to secure bed for transferred patients.
• Ensure documentation is concise and meets standards utilizing all appropriate forms.
• Assure Transfer Center calls will be processed in accordance with the standards and protocols. Monitor call wait times and assists all team members to identify strategies which promote short wait times and efficiency.
• Provide follow-up calls and communications with both internal and external customers to meet the needs of the patient. Addresses concerns immediately to report issues consistent with the issue resolution standards.

About Us

We promote well-being for all. Baylor Scott & White is Texas' largest healthcare system, helping you live better.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our competitive benefits package empowers you to live well and provides:

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access
  to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority. Visit BSWHealth.com/Benefits to learn about all of our programs that supports mind, body and spirit

Note: Benefits may vary based on position type and/or level

Belonging Statement

We believe everyone should feel welcomed, valued, and supported in our workforce, reflecting the communities we serve.

Qualifications

• Associate's degree in a relevant field is required.
• A minimum of (3) three years of work experience.
• Possessing a valid and current registered nurse (RN) license is mandatory