JOB SUMMARY:

Responsible for the day to day transactional and operational services managed in the HR Shared Services Center team. Serves as the first level of support to employees for core HR related questions. Delivers a professional and positive experience to employees utilizing the HR portal. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters. This position will work cross-functionally and collaboratively within all areas for Human Resources.

JOB SPECIFICATIONS AND CORE COMPETENCIES:
Handle employee queries relating to:

• Benefits
• Payroll
• Learning & Development
• HR policies
• Compensation
• Talent Acquisition
• Provide administrative support and perform customer service functions by responding to employee inquiries and requests.
• Act as a liaison between employee and various members of HR team.
• Maintenance of accurate reporting on HR activities and ad-hoc reporting per departmental requests.
• Through analysis, proactively identifies and implements opportunities to improve employee experience through changes in protocols internally and through vendors.
• Lead and participate in cross-functional process improvement initiatives.
• Plan and prioritize workload to ensure key HR business processes have the resource to provide the agreed service levels
• Help establish standards and procedures for handling team member questions, transactions, and administration of human resources programs.
• Provide high quality, consistent HR guidance, support and resolution to managers and employees with focus on employee-centric service.
• Responsible for providing support to managers and employees regarding leave administration activities including supporting leave of absence and return to work, life-cycle transactions associated with FMLA, STD and LTD.

MINIMUM QUALIFICATIONS:

• Education/Specialized Training/Licensure: High School Diploma Required
• Bachelor's Degree Preferred
• Work Experience (Years and Area): Minimum of 2 years in an HR related and/or administrative experience required.
• Experience working in an HR Shared Services or HR Generalist preferred.
• Software Proficiencies: ServiceNow, PeopleSoft, Kronos preferred.