All the benefits and perks you need for you and your family:
·Career Development ·Whole Person Wellbeing Resources ·Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule:PRN
Shift: Days
Location: 7050 Gall Boulevard Zephyrhills, Florida 33541
The community you’ll be caring for: AdventHealth Zephyrhills
·First in Florida to earn Advanced Certification for Hip Replacement and Knee Replacement (Joint Commission) ·Accredited Chest Pain Center with PCI (Society of Cardiovascular Patient Care) ·Life style activities and community growth ·Close proximity to many of Florida’s finest beaches ·An abundance of family attractions (Orlando & Tampa theme parks)
The role you’ll contribute:
The customer service representative is the 'first face' at Florida Hospital Zephyrhills and greatly contributes to the patient experience. Warmly greets and attends to patient/guest needs. Professionally handle stressful situations, while maintaining quality of work and excellent customer service. Review daily schedules, census reports, scans financial and medical documents into accounts, assists Registration as required and performs relief PBX operations. Helps keep lobby areas clean and attractive, greeting and helping patients and visitors find their way. Keeps guests/patients informed. Familiar with hospital services, people, locations and community in order to provide accurate assistance to guests/patients. Adheres to established policies and procedures. Physical demands include sitting or standing for extended periods, pushing wheelchairs, typing. This position also requires involvement in hospital performance improvement activities.
The value you’ll bring to the team:
·Warmly greets all patients and visitors coming into the lobby and determine proper patient type – provide accurate direction for patients and visitors. Use eye contact and appropriate gestures to show genuine care and concern. ·Completes accurate MPI/MRN search and selections in computer system (quick registration). Accurately and urgently enters information into computer system ·Assists with patient registration / check-in as needed or instructed. ·Collaborates with patients, physicians, visitors, multiple departments and Ancillary areas; keeps patients and families informed. Communicates with local institutions to assist patients in reaching correct destinations. Assists patients/visitors with inquiries regarding external and internal way finding. ·Collects proper co-pay's and patient portions at time of service. Is firm and persistent, but pleasant in carrying out the collection responsibility.
Qualifications
The expertise and experiences you’ll need to succee:
High School Grad or Equiv 0 years experience
KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED:
·Ability to read and communicate effectively in English ·Strong written and verbal communication skills ·27 wpm avg net typing speed; proficient with Microsoft Office applications and computers ·Multitask proficiently, using multiple computer systems, applications and technology ·1 year minimum of customer service experience in similar role ·Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers ·Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.
