At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
REMOTE POSITION: Monday - Friday
Occ Summary
Supervise and coordinate the activities of the Accounts Receivable section of the Duke Hospital Business Office.
Work Performed
Supervise and coordinate activities of the Accounts Receivable section of the Duke Hospital Business Office to include the processing of third party claims and the maintenance, review, updating and collection of patient accounts in accordance with hospital credit policy. Approve various transactions including refunds, ability- to-pay allowances, discounts and write-offs for hospital convenience; evaluate and process insurance denials and late insurance claims information as required. Investigate special collection problems and confer with patients or financially responsible persons as required to advise concerning hospital credit policy and to make arrangements for payment of outstanding accounts; recommend transfer of patient accounts to Delinquent Accounts section. Maintain liaison with hospital and clinic supervisory personnel to coordinate efforts in resolving problems concerning collection of patient accounts receivable; answering queries from insurance companies concerning outstanding accounts as required. Assist in the preparation of reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions. Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties. Plan and conduct meetings with subordinates to ensure compliance with established practices, to implement new policies and keep employees abreast of current changes and standards. Develop and recommend operating policies and procedures for Accounts Receivable section. Assist in the determination of fiscal requirements and the compilation of budgetary recommend actions. Initiate various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules, train new employees. Perform other related duties incidental to the work described herein.
Knowledge, Skills and Abilities
SUPERICESACCOUNTING/BOOKKEEPINGDUKE PAYROLL SYSTEMOFFICE PROCEDURESDU KE ACCOUVISIONBUDGET PROJECTIONSANALYZE TRENDSINTERVIEWING SKILLSPERSONN EL PRACTNTING SYSTEMBILLING/COLLECTIONSINSURANCE CLAIMSCORRESPONDENCEPC WORDPROCESSING SOFTWAREPC SPREADSHEET SOFTWAREPC DATABASE MGT SOFTWARE
Level Characteristics
N/A
Minimum Qualifications
Education
Work generally requires knowledge of clerical and accounting principles usually acquired through an associate degree in Accounting or a directly related field.
Experience
Work generally requires five years of progressive experience in an accounts receivable environment. A bachelor's degree in Accounting or directly related field may be substituted for the education requirement and 2 years' experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.