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Posted: 25-Jul-24
Location: Santa Monica, California
Salary: Open
Categories:
Internal Number: 140526940
Under the direction of the ISS Acquisitions Business Operations Manager and Supervisor, this role is responsible for consulting with the UCLA Health business units and the UCLA Health Information Technology (IT) Services Department. The goal is to understand standard technology needs and challenges, ensuring that IT standards, procurement, finance, hospital inventory, acquisitions, logistics services, and vendor management align with the best practices supporting UCLA Health IT's overall business strategy.
This role serves as a liaison between UCLA Health IT and all other UCLA Health departments and management to identify, forecast, and address IT hardware standards, vendor management, IT hardware procurement, hospital inventory, acquisitions, and logistics needs.
This is a fixed-hybrid role which will require you to be onsite Monday - Thursday or as required by operational need; there are no reimbursements for travel to "home office" location. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination.
Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $68,800 - $141,000. The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately between the minimum and midpoint.
Experience with online systems related to purchasing andauditing
Familiarity with UCLA-based applications such as Ascend,EMPAC, Service-Now, and RSD
Familiarity with Windows based applications such as Word,Excel, Access, and Outlook
Knowledge of IT Acquisitions and Logistics processes
Ability to:
- clearly document processes, procedures, andchanges
- communicate the status of the hardware andsoftware purchases and their disposition within the Medical Center
- multi-task and provide direction to colleagues,clients, and vendors
- skillfully react to a fluid and constantlychanging work environment
- work independently and to appropriatelyprioritize work
- assist and manage IT Acquisitions and Logisticsfiles, SharePoint website, and reports
- assist with managing vendors to ISS expectationand standards
- enforce IT Acquisitions and Logisticsstandardizations across all ISS (hardware, software, images, policies, etc)
- provide excellent customer service support toUCLA Health System departments/clients
- work closely with IT Operations, IT Engineering,CareConnect, Project Management Office, various Vendors, and UCLA materialManagement teams on resource allocations, project initiatives, status requests,and quotes
- create and update SOP for various ITAcquisitions and Logistics procedures and how to
- enforce CICARE initiatives
- learn ITIL processes to help streamline IToperations workflow
- manage and improve repair procedures/processesfor iss and csc departments
- manage and monitor asset management inputtingand updating in service-now cmdb and campus inventory
- manage and run weekly it acquisitions andlogistics meetings regarding the status of open service-now service requestsfor it systems
- manage equipment receiving and stock inventory
- manage iss internal truck weekly deliveries
- manage it operations refreshed projects for issand csc departments
- manage stock inventory
- manage, update, close, and provide customerservice for it acquisitions and logistics service-now service requests
- make recommendations to improve it acquisitionsand logistics workflow and to meet it acquisitions and logistics slas and olas
- mentor new it acquisitions and logistics staffmembers so they understand the importance of good work ethic, goodcommunication, and teamwork
- provide it acquisitions and logistics weeklyaccomplishments report to reflect closed tickets, equipment deliveries, andother weekly activities
- provide, input, and improve it acquisitions andlogistics inventory and asset tagging of all it operations equipment
