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About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
Job Title: DHTS APPLICATION ANALYST (EPIC)
Epic The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design, and testing cycles of the Maestro Care (Epic) Electronic Health Record (EHR) for the Beaker module. This includes planning, performing, managing, and supporting identified Beaker users in the Duke University Health System environment. The incumbent will work closely with Epic and other Maestro Care application staff to create and carry out deployment tasks, interpret clinical workflow, and participate in Maestro Care Beaker application build, testing, and support. Advise and assist with educational issues, including cross-training team members, end-users, and DHTS Service Desk via face-to-face, phone, email, or training classes. Act as Maestro Care Beaker (Epic) application expert for base functionality. Update test plans to account for testing new features with all releases. Expereince Perform in-depth analysis of end-user department workflows, data collection, report details, and technical issues associated with Epic software relating to system design and build decisions. Proactively complete assigned Maestro Care (Epic) application deployment, management, and testing tasks within defined timelines. Manage documentation, resolution, and completion of identified deployment issues and tasks. Build, test, and debug Epic applications to ensure the system meets end-user requirements. Write and execute test plans, documenting and resolving defects within the Quality Center. Develop and document system and user procedures. Develop report specifications and work closely with writers to meet operational and regulatory reporting needs. Provide business and after-hours support for system production issues, including analysis, prioritization, and implementation of requested changes. Requires current Epic Beaker certification or the ability to complete certifications within the defined timeline. Make oral and written presentations to project teams, management, and other departments. Coordinate and operationalize simple to complex projects with direction. Identify areas for procedural improvements and provide detailed specifications for functions to be automated. Functioned as a technical leader in managing documentation, assisting with prioritization and working with analysts to resolve deployment issues through Epic's Sherlock tracking systems. Optimize departmental and interdisciplinary resources to maximize team performance. Lead evaluation and revision of existing information systems. Assist in onboarding new team members, ensuring they are trained on all technical aspects of their position. Proactively apprise management of emerging technical issues and ensure processes and workflows are up-to-date and effective. May function as a team leader, supporting management in day-to-day personnel oversight and workflow management activities, providing guidance and support where applicable, overseeing performance management, and ensuring departmental coverage. Perform in-depth analysis of end-user department workflows, data collection, report details, and technical issues associated with Epic software. Responsible for defined areas of Nova, including analysis of release notes, reporting metrics, validation, and resolution before implementation of designated RA and/or SU provided by Epic.
Required Qualifications
Education/Training: Bachelor's degree in a related clinical or technical field or four years of equivalent technical experience.
License/Certification: Epic proficiency in application support is required within the timeline defined by Maestro Care (Epic) policies. Experience
Skills: Knowledge of project management to manage deliverables Design specifications for information systems Implementation and maintenance of information systems Quality assurance Adult learning and training methods
Ability to lead discovery sessions Advanced technical consultation and support Ability to design complex information systems Financial procedures Implementation of complex information systems Preferred Experience Experience with Data Innovation Instrument Manager. Experience with Transfusion applications such as SafeTrace Tx Strong knowledge of Microbiology Beaker CP build. Experience with Digital Pathology image analysis and data management systems Proven experience in IT infrastructure management (servers, networks, etc.). Understanding of machine learning, natural language processing, and AI technologies. Familiarity with cloud platforms such as AWS and Microsoft Azure.
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