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About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
General Description of the Job Class
Provide high-level administrative support to the department of pharmacy across all of Duke Health for various human resource (HR), orientation, onboarding, and benefits related topics. Apply knowledge and skills to resolve complex problems independently or with others
Duties and Responsibilities of this Level
Serve as a resource on human resources matters, provide guidance, assistance, and support to management, supervisors, and employees.
Process Labor Management Requests (LMRs) for all areas of pharmacy including iForm submissions to manage requisitions in coordination with Talent Acquisition
Conduct onboarding and orientation activities for new hires within the departments of pharmacy across DUHS
Produce status change letters (FTE adjustments, pay rate changes, premium updates, and secondary positions) that are not processed through Success Factors
Completes regular auditing of pharmacists premiums and supplemental pay practices
Act as the DUHS department of pharmacy's point of contact for Payroll, API, Corporate HR, Talent Acquisition, and Talent Care Center teams.
Participates and assists in the preparation for departmental annual FTE budget planning process.
Demonstrate knowledge of internal HR information via the ability to research, comprehend, and communicate Duke Policies and regulations.
Maintain and build relationships with Duke Corporate Payroll, Performance Services, Reward & Recognition, API/Time & Attendance, DHTS/IT and other appropriate offices and departments in order to respond to personnel problems, issues, and special requests.
Address questions with detail, accuracy, and completeness, via written, verbal, and electronic communication.
Advise employees and managers on FMLA related policy, guidelines, and eligibility criteria.
Provide detailed and clear guidance on submission of leaves of absence requests.
Complete license verifications for new hires and annually for all staff.
Provides cross over support for department administrative assistants as needed.
Maintain required personnel and HR files in accordance with regulatory requirements
Perform other related duties incidental to the work described herein.
Minimum Qualifications
Education
High School education or equivalent with five years of administrative support experience of increasing variety, complexity, and demonstrations of work leadership. Or two years of post-secondary education with three years of experience. Or an equivalent combination of relevant education and/or experience
Experience
Five Years of administrative support experience
Knowledge, Skills and Abilities
in-depth knowledge of department policies, procedures, and goals as well as administrative support in completing complex tasks
Demonstrated an understanding of basic leadership approaches such as work scheduling, prioritizing and coaching
demonstrated success applying high level of secretarial skills
demonstrated the ability to gain the confidence and cooperation of peers
demonstrated editing and proofreading skills
ability to juggle multiple tasks and meet demanding deadlines
must be self direct and able to take initiative
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.