The Administrative Assistant III will act in a diversified position within the Department of Neurosurgery in the David Geffen School of Medicine. You will act as a central key administrative assistant who will rotate and fulfill administrative duties and/or front desk duties, dependent on the needs and requirements of the department. Duties are anticipated to change on a daily basis contingent on which Neurosurgeons' office is in the highest need of assistance. You will work as both a front desk assistant in a clinic, and as an administrative assistant in an office setting. The Administrative Assistant will provide coordination of care, continuity, follow-up, and support for the patients and their families. Responsibilities include: answering, triaging and responding to patient phone calls, scheduling clinic appointments, pre and post scrubbing of clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, entering referrals and orders, coordinating, scheduling, and managing patient surgeries and all follow-up care, assisting with obtaining insurance pre-certifications and referral authorizations, referral work queues, processing requests for medical records, processing medication refill requests, organizing and maintaining a computer calendar system, and assisting with processing disability and return-to-work forms and various letters at patient and provider's request. Other projects and administrative tasks will be assigned on an as needed basis.
Please note that this is a full-time 6 month limited position, and may convert to career.
Salary Range:$29.42 - $42.14/Hourly
Qualifications
Required:
High degree ofadaptability.
Comfortable with changing workflows.
Skill in prioritizingassignments to complete work in a timely manner when there are changes inworkload and assignments, pressures of deadlines, and/or a heavy workload.
Demonstrated basicknowledge of physician office policies and procedures.
Ability to establish andmaintain cooperative and collaborative working relationship with medical, nursing,and administrative personnel.
Ability to acceptambiguous circumstances and act where answers to a problem are not readilyapparent.
Skill in workingindependently and following through on assignments with minimal direction.
Knowledge of neurosurgicalmedical terminology to communicate effectively with physicians, nurses, andother members of the health care community. Current knowledge of neurosurgicaldiagnosis, treatments, and terminology.
Working knowledge ofpatient related policies and procedures, as well as a thorough understanding ofthe University system.
Familiarity with physicianoffice billing procedures.
Knowledge of University'sElectronic Medical Record System preferred.
Verbal and compositionskills to convey detailed medical information.
Working knowledge of PCincluding the following software: Microsoft Word, Microsoft Outlook, Excel,Windows.
Skill speaking on a one-to-onebasis with persons of various social, economic, and cultural backgrounds toobtain information and explain procedures.
Ability to perform withfrequent interruptions.
Ability to prioritizeworkload when faced with changing deadlines.
Ability to makeindependent decisions.
Requires flexibility and conscientiousness.
The incumbent should beable to handle variable supervisors and be receptive to an unpredictable workschedule.
They should have theability to triage incoming calls with efficiency.
The incumbent must havethe flexibility to be able to handle variable Neurosurgeons calendars.
Requires responsibility ofchecking in nightly for next day's assignment.
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.