Collaborates with organizational leadership, physicians, and staff to help develop, implement, monitor, and evaluate PIH Health’s Enterprise Risk Management Plan. Responsible for facilitating the ongoing transition from a retrospective, reactive model for risk management to a prospective, proactive loss prevention, harm reducing patient safety program. Identify risks to the hospital by performing clinical risk assessments, reviewing past incidents and claims, hospital loss and liability reports, and local and national hospital-related incident or risk data and statistics. Monitors the actions of hospital staff and their work environments to evaluate issues of compliance with existing policies and procedures. Investigates any incidences that may result in patient, visitor, staff, physician injury, property damage, and asset loss. Makes reports to management and staff on risk trends and risk management activities impacting the hospital. Perform patient/visitor service recovery as well as coordinate the investigation and response to hospital complaints and grievances. Represents risk management in root cause analysis, disaster management, Ethics and Patient Rights and leadership meetings. Evaluates all potentially compensable events, claims and lawsuits for underlying issues and identifies opportunities for improvement and addresses lessons learned. Participates in medical malpractice and general liability claims management process. Reviews changes in legislation and regulations and provides pertinent guidance and recommendations. Educates employees about risk, liability, risk management issues, and policies and procedures. Develops risk management training programs and presents directly to staff, leadership, and physicians about risk issues. Educates contractors and outside healthcare practitioners affiliated with the hospital and discusses with them risk-related changes they need to make. Additionally, a risk manager reviews hospital and practitioner medical malpractice and liability insurance and makes insurance coverage recommendations.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
Critical thinking skills; ability to ascertain key points, investigate and analyze information.
Excellent written and verbal communication skills.
Ability to function independently.
Excellent customer service skills; ability to balance client satisfaction with the overall financial ramifications to organization.
Assertive without being aggressive.
Capable of comfortably interacting with all levels of staff within the enterprise.
Capable of debating a point of view.
Knowledge of healthcare risk reduction strategies.
Knowledge of regulatory requirements, state and federal laws.
Respond to multiple duties simultaneously.
Required:
RN/bachelor’s degree required.
5 years strong clinical experience in a healthcare setting.
Hospital Risk Management, Quality Management, or Patient Safety experience required.
PIH Health is the Communities’ Health and Wellness Partner
Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes.
We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare.
We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region.
Why PIH Health?
Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization.
PIH Health Hospital - Whittier
Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here.
PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.