Client Services Liaison - TLRA Support Services - Full Time
CHRISTUS Health
Application
Details
Posted: 11-Sep-24
Location: Houston, Texas
Salary: Open
Categories:
Admin / Clerical
Internal Number: 208397
Description
Summary:
The role of Client Services Liaison is to provide professional client relationships and support for all of TLRA's clients, both internal and external to the CHRISTUS Health System. This includes quality customer service, documentation, client reporting, communication, correspondence and requests for information. This position communicates with clients at all levels, including Directors, CFOs, and Patient Accounting Managers. The ability to communicate effectively with all types of people at all levels is critical. This position is expected to have solid knowledge of all of TLRA's business lines and services, internal operational procedures for all areas, collection systems functionality, client profiles, and client service level agreements and expectations.
Responsibilities:
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Acts as the Client Liaison for all of TLRA's clients and business services to respond to inquiries, handle requests for information, and resolve issues, or problems
Handles all inbound client calls promptly and professionally
Maintains a system to track status of open issues and service requests and provides status reports on a routine basis
Communicates to Management and/or appropriate Collection unit, client requests, changes, issues or problems in a timely manner
Handles patient account recalls received from the client
Includes logging of information, documentation in the collection system, and timely notification of potential problems or issues related to account recalls to appropriate personnel
Provides effective and timely communication and education to both clients and associates which are related to TLRA business services and service level expectations
Provides documentation specific to TLRA's collection services
Includes letters, action codes, status codes, result codes, agency codes, and desk assignment parameters
Assists with the implementation and tracking of process improvement initiatives
Distributes performance reports, client statements, acknowledgment and cancellation reports, inventories, and requested custom reports to clients in a timely manner
Documents and communicates new client set up and business services, and maintains updated client profile information
Requirements:
Education/Skills
High School Diploma or equivalent years of experience required.
Experience
1 ? 3 years of experience preferred
Licenses, Registrations, or Certifications
None required.
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
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CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.