Renew, The Med Spa, is a premier medical spa dedicated to providing exceptional skincare and aesthetic treatments. Our mission is to deliver high-quality, personalized services that enhance our clients' well-being and beauty.

The Medical Spa Manager is responsible for overseeing the daily operations of the spa, ensuring the highest standards of service, patient care, and operational efficiency. This role requires a blend of leadership, business acumen, and clinical expertise. The ideal candidate will have a background in medical aesthetics, strong management skills, and a passion for excellence.

1. Leadership and Management:

   - Lead, motivate, and mentor a team of medical professionals, aestheticians, and support staff.

   - Develop and implement operational policies and procedures to ensure a smooth workflow and high-quality service.

   - Conduct regular staff meetings and performance reviews, providing feedback and support to foster professional growth.

2. Clinical Oversight:

   - Ensure the delivery of safe, effective, and evidence-based treatments in accordance with industry standards and regulations.

   - Collaborate with medical professionals to review treatment protocols and introduce new procedures as appropriate.

   - Oversee patient consultations and ensure a personalized approach to care.

3. Business Development:

   - Develop and execute strategies to drive growth and profitability, including marketing initiatives and service promotions.

   - Monitor financial performance, including budgeting, forecasting, and expense management.

   - Analyze market trends and competitive landscape to identify opportunities for expansion and improvement.

4. Customer Experience:

   - Uphold the highest standards of client service and satisfaction.

   - Address and resolve client concerns and complaints promptly and professionally.

   - Develop and implement client retention strategies and loyalty programs.

5. Compliance and Safety:

   - Ensure all operations comply with local, state, and federal regulations, including health and safety standards.

   - Maintain accurate and confidential patient records and documentation.

   - Oversee equipment maintenance and ensure the spa environment is clean, safe, and well-maintained.

- Education: Bachelor?s degree in Business Administration, Healthcare Management, or related field; advanced degree or medical qualification preferred.

- Experience: Minimum of 5 years of experience in a managerial role within a medical spa or related healthcare setting. Experience in a medical or clinical environment is highly desirable.

- Skills:

  - Proven leadership and team management abilities.

  - Strong understanding of medical aesthetics and spa treatments.

  - Excellent communication, interpersonal, and customer service skills.

  - Solid financial acumen and experience with budgeting and financial management.

  - Ability to work independently and make strategic decisions.

- Certifications: Relevant certifications or licensure in medical aesthetics or related fields preferred.

About Carolina Pines Regional Medical Center

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