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Under general supervision, organizes, supervises and leads the operation of the team, assuring the continuity and quality of patient care by following appropriate clinic/department protocols and the supervision and evaluation of staff. The RN Clinical Support Supervisor will articulate program status proactively and routinely to internal committees, advising leadership on key strategic initiatives, risks and opportunities related to telephonic nurse triage. Collect, analyze, maintain and report data on the utilization of medical services, department results and resource use.
If you are located near Everett, WA, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
Supervise and develop team consisting of diverse clinical and related positions and skill sets. Actively works with all members of the department health care team to manage patient care, ensuring quality and safety of nursing care and smooth patient flow within department. Collaborates with leadership and other business functions in enhancements to clinical care model and operational flow. Articulate program status proactively and routinely to internal committees, advising leadership on key strategic initiatives, risks and opportunities related to hospital and readmission rates. Collect, analyze, maintain and report data on the utilization of medical services, department results and resource use
Provides regular performance feedback and conducts performance appraisals to ensure performance standards are met. Monitors skill development and performance of the staff. Directs the work of staff, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of staff and resources. Monitors attendance and time off.
Meets regularly with leadership. Perform other duties including resolving variances, researching and resolving patient complaints with staff
Develops clinical policy and procedures in conjunction with education and training department. Assists with development of protocols and other related written resource materials appropriate to the needs of the team
Assists in conducting staff meetings and huddles. Researches and resolves clinical quality issues
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Graduation from an accredited school of nursing
Active Registered Nurse license in WA State
3+ years of experience in clinical setting
Preferred Qualifications:
Bachelor’s degree in nursing
3+ years of acute nursing experience in critical care
1+ years of leadership experience
Knowledge of ICD and CPT coding
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Washington Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.