I. General Summary

Under general supervision, using a customer service orientation, receive requests for service and performs call center and emergency communications functions including transport, emergency repairs, general maintenance and housekeeping, safety and security alerts and construction requests. Investigates and communicates the status of the requests to the customer and provides administrative support for relevant departments to address the outstanding issues. Researches, collects, and prepares data for processing, spreadsheet applications and data management in performing tasks.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Receive, prioritize, and log incoming requests for service during emergent and non-emergent scenarios. Transmit requests via multi-line telephone console, multi-channel dispatch computer system, FAX, computer terminal(s), pagers, public announcement systems, various alarm systems / panels (fire alarm system, kinderguard, elevator entrapment system, security access systems, oxygen, medical air and nitrogen), etc.

2. Process and maintain customer service requests / patient care support group's data in various, computer systems (work order data system, patient care food/medication data system), etc.; advises service request status to the customer and support service groups. Support linen department, facilities, and EVS, by taking calls and processing work orders. Receive and communicate shuttle requests to parking department,

3. Plan / facilitate customer and support group's educational sessions focused on various presentations and simulations for developing quality work relationships; understanding the work flow and service provisions of each other

4. Communicate critical infrastructure, maintenance, security and safety issues to appropriate leadership with service status updates and reports

5. Prepare documents, reports, charts, tables, graphs, meeting summaries and other materials to support department projects and programs