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Gainesville, Georgia
Posted: 10-Oct-24
Location: Belton, Texas
Salary: Open
Categories:
Internal Number: 24015458rxv_31_2
JOB SUMMARY
Seeking a skilled IT professional with expertise in End-User Support, Cloud Infrastructure, and video teleconferencing equipment, with a primary focus on Microsoft Cloud Services. The ideal candidate will support and maintain secure, scalable cloud-based systems, delivering exceptional end-user support both in person and via remote management
ESSENTIAL FUNCTIONS OF THE ROLE
IT Certifications strongly preferred, i.e. Microsoft and Cisco
Provides liaison support with Information Technology and Audio-Visual vendors and contractors, ensuring the support of managed services in assigned areas.
Provide assessments for PC or Server hardware and software needs for user departments to meet application and system requirements. Researches technological solutions and methods of application delivery to satisfy business requirements.
Creates and maintains project plans for installation and upgrades of applications within an enterprise project management system. Assists with project management, including project planning, gathering quotes and planning installations.
Provides ongoing technical support to customers, developing procedures as needed.
Coordinates product installations, upgrades and ongoing maintenance needs for smooth operation of applications. Tests and implements new systems into user departments. Consults with customers to resolve problems. Develops technical feasibility and/or alternatives to system problems. Provides training for users.
Researches technological solutions and methods of application deliver to satisfy business requirements.
May analyze and test vendor software, report issues to vendor and provides recommendations for resolution of issues. Designs, codes, tests, and debugs new software for vendor-provided software.
KEY SUCCESS FACTORS
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
PREFERRED QUALIFICATIONS
- Azure endpoint Management Certification
- Experience with MS Active Directory
- Experience configuring video teleconferencing equipment - specifically Crestron equipment
- Understanding of cloud video teleconferencing
- Customer support experience
- Ticket management experience
MINIMUM QUALIFICATIONS
- EDUCATION - Associate's or 2 years of work experience above the minimum qualification
- EXPERIENCE - 5 Years of Experience