All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Schedule: Full-Time Days
Shift: M-F 8:30am-5pm
Location: 7727 LAKE UNDERHILL ROAD ORLANDO 32822
Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
The role you’ll contribute: Under general supervision, the primary duties include greeting patients as they enter the department, answering phones in a professional manner, registering patients for their tests, and keeping track of radiology records. The Customer Care Representative accepts additional roles assigned by department manager. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
Answers phones and greets patients and guests using AdventHealth’s Compassion Behaviors and using outstanding customer service skills. Notifies appropriate department(s) or person know of patient progress. Escalates any patient conflicts that may occur and handles those conflicts by adhering to the policies and mission of AdventHealth. Follows department escalation process and reports any issues to the Imaging Support Supervisor and/or Manager that may occur during shift.
Follows AdventHealth & departmental policies and standard operating procedures including the Image Standards and uniform policies and department guidelines.
Reviews, facilitates and validates requests for imaging records for patients and/or physician offices. Releases records in accordance with all HIPPA, federal and state laws related to release of information, memos patient account appropriately.
Researches scripts, previous forms, insurance cards, orders, and changes and cancels exams. Uses scheduling program to research exams scheduled for patients and reschedules as needed.
Registers patients as they arrive to the department (where required) using AdventHealth procedures and adhering to the PFS standards. Completes registrations in a timely manner. Follows through on all registration screens to complete process and collects co-payment as needed at time of service adhering to PFS standards and guidelines. Scans all paperwork into system. Assists coworkers as needed.
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
Basic computer and filing skills
Communicates professionally with an acceptable use of English and spelling
Ability to follow directions
Works independently in most situations while multitasking
Ability to work with people of various diverse backgrounds
Customer service skills
Preferred qualifications:
Knowledge of patient financial services (PFS) procedure
Knowledge of computer programs including Support, Cerner and PACS
Medical Terminology
Ability to communicate in Spanish
High School diploma or equivalent
Previous Radiology or Medical Office experience
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.