All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Career Development
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: FT / Day (Mon-Thurs: 8a.m. to 4:30p.m. & Fri's: 8a.m. to 3p.m.) Location: 660 WINYAH DR, Orlando, 32803
The community you’ll be caring for:
Our mission is to provide an environment where students can develop spiritually, intellectually, socially, and physically while pursuing professional expertise integrated with Christian values
The role you’ll contribute:
The Office Specialist conducts regular communication through phone, email, and text messages for lead and applicant cultivation. The Office Specialist accurately documents all interactions with leads and applicants to keep communication history current. The Office Specialist communicates regularly with the Communication Center Manager to ensure lead and applicant communication, and turnaround time goals are met. The Office Specialist is assigned to upholding policy and procedure set by the Admissions Department, University, and its committees. The Office Specialist actively exemplifies outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The value you’ll bring to the team:
The value you’ll bring to the team:
Demonstrates behaviors at AdventHealth University in harmony with our mission: Nurture, Excellence, Spirituality, and Stewardship:
Communicate with leads and applicants through phone, email, and text messages
Ensure all forms of communication reflect a professional, friendly tone
Provide accurate and timely information to leads and applicants
Maintain a working knowledge of admissions requirements for all programs utilizing published criteria in the Academic Catalog
Document all communication touchpoints with leads and applicants within the CRM
Ensure that all work meets the standards for accuracy and timeliness established by the Communication Center Manager
Employ customer recovery strategies as needed, in conjunction with the Communication Center Manager
Identify and anticipate issues of efficiency and accuracy in the areas for which they are responsible, and develop possible solutions
Collaborate with the Communication Center Manager to ensure a smooth lead-to-student journey
Qualifications
The expertise and experiences you'll need to succeed:
EDUCATION AND EXPERIENCE REQUIRED:
High School Diploma/G.E.D.
1 years of customer service experience
Preferred:
Associate degree in Communications, Marketing, Business, Hospitality, or other related field.
3 more years of customer service experience
Salesforce CRM knowledge experience
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.