We are building out a large team for EPIC functionality. We will need multiple roles filled between December thru April for skilled people which extensive EPIC build experience (installed and being installed). These are hybrid roles designed for those in the DFW area, as they will be onsite at least once per week to support "Go Lives". We may consider further distances outside of DFW, but would need to be onsite once per month.
JOB SUMMARY
This position manages a team of analysts to design, execute, manage, and improve one or a combination of the following Information Technology (IT) Process areas: Request Management, Incident Management, Change Management, Knowledge Management, Problem Management, Configuration Management, Asset Management, Reporting, other critical IT processes, and helping technology. You are accountable for managing the processes in these areas and working with internal and external service providers to insure these processes are being followed and improved. This position is the Product Owner of the technology used and required to help these process areas. This position is accountable for setting and meeting KPI targets in the designated areas.
ESSENTIAL FUNCTIONS OF THE ROLE
Maintain proper staffing levels, allocate resources, provide ongoing two-way feedback, develop and execute staff development plans, and evaluates single performance; conducts personnel actions such as promotions, transfers, and status changes.
Leverage the ITIL framework in the creation, deployment, ongoing monitoring, measurement, and improvement of one or a combination of Information Technology Service Management (ITSM) processes.
Promote consistency and operational efficiency across the Information Systems (IS) organization including leading the concept definition, strategy, study, design and deployment and ongoing management of assigned processes.
Gather and review data and provide reports and dashboards to IS leadership and executive staff; create and validate data integrity on standardized report offerings.
Review implemented processes on a regular basis and initiate improvement efforts accordingly.
Maintain process documentation.
Manage process and technology enhancement priorities and backlog.
Run cross-functional initiatives to implement new processes and provide input into the ITSM roadmap.
Mentor/coach other Process Managers across the organization.
Define, measure and monitor KPIs specific to the assigned processes.
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!