Education and Experience

• Bachelor's degree or equivalent experience in healthcare, business administration, IT, adult education, or related field.
• Four (4) years of adult education experience is required.
• One (1) year of Epic training experience required.
• Experience in a healthcare, hospital, informatics or information technology related field is preferred.
• Specialized certification preferred e.g. (Change Management, Process Improvement, and Project Management).

Knowledge, Skills and Abilities

• Knowledge and application of adult learning principles, instructional design and development.
• Ability to provide advanced troubleshooting skills to resolve escalated support issues.
• Proficient at incorporating policies, procedures, and specific clinical practice and/or business processing needs into information systems training.
• Excellent customer service and interpersonal skills.
• Highly effective written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications - Word, Excel, PowerPoint. Proficiency in Microsoft Visio and Project is desirable.
• Demonstrated expertise in technical instructional design techniques for instructor-led, computer-based, and individual on-the-job training.