Provide a high level of customer service, administrative support, and project coordination throughout the talent acquisition process. Focus is on the full candidate experience pre- and post-job offer, including all pre-employment onboarding activities. Oversee the daily operations of a team of Talent Acquisition Coordinators, ensuring smooth operations and exceptional service delivery. Work is performed under limited supervision. Direct report to the Supervisor, Talent Acquisition.

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Be the first point of contact for team questions and decision; forward escalations to Supervisor,
• Talent Acquisition.

• Assist with maintaining oversight of Recruitment Onboarding operations for assigned areas,
• including team members, workflows, schedules, and delegating tasks. Ensure operational goals,
• service level agreements, and performance standards are met.
• In partnership with the Supervisor, Talent Acquisition, train, and recommend development needs
• and opportunities for team members.
• Assist the Supervisor, Talent Acquisition in selecting candidates to interview for vacant positions and
• contributes to the decision-making process to select the finalist.
• Oversee the pre-employment onboarding process for all candidates to ensure a smooth and
• efficient experience for both candidates and hiring managers.
• Generate and analyze reports to track pre-employment onboarding progress and completion for all
• candidates.
• Interface with candidates, recruiters, and hiring teams with a focus on customer service and
• compliance.
• Monitor and complete required pre- and post-job offer screening requirements (e.g., background
• checks, reference checks). Evaluate and address escalations appropriately.
• Verify and upload all required documentation in the system of record.
• Ensure data accuracy in all systems and documents.
• Run reports and track relevant performance metrics to identify areas for improvement.
• Administer candidate experience surveys to new hires on a regular basis and analyze feedback to
• enhance the onboarding process.
• Schedule and coordinate interviews between Recruiters, candidates, and hiring teams.
• Greet and escort candidates during the interview process, as necessary.
• Coordinate travel arrangements and hotel accommodations for non-local candidates and follow
• through on reimbursements.
• Troubleshoot interview scheduling challenges and keep candidates, managers, and recruiters
• apprised of progress.
• Perform other duties as assigned.