Bethlehem, Pennsylvania
Durham, North Carolina
Nashville, Tennessee
Sulphur Springs, Texas
Greenbrae, California
Forest Country, Texas
Posted: 12-Nov-24
Location: Irving, Texas
Salary: Open
Categories:
Internal Number: 237177
Summary:
The Manager Network Services is responsible for executing the Information Management vision and strategy as defined by the Office of the CIO; responsible for operation and delivery of information systems and processes related to IT Telecommunications; managing budgets and contracts; delivering high quality, cost effective solutions to all levels of users; supporting the business goals and objectives for the IM Department and the CHRISTUS organization as a whole. Responsible for leading staff in networking architecture, operational support definition, education, and training, Tier 3 Incident Management, and participating in Problem Management, Capacity Planning, Availability Management, and IT Service Continuity Management as related to local area, wide area, wireless networks, enterprise voice systems, PBX systems, VoIP, routing, switching, call routing, and internet gateway services including all vendor service provisioning and cost accounting, billing, and optimization. Collaborates and/or briefs I.T. senior management and sourcing vendors to identify present IT technology priorities and determine future needs that are consistent with CHRISTUS Health goals and direction. Drive innovation in the operations organization through delivery of excellence in products, process, and execution. Accountable for managing all voice network, data network, and telecommunication-related hardware, software, strategy, staff and outsourced vendors including staff augmentation and vendor management. Meets technical operations financial objectives by forecasting technical operations requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Responsibilities:
- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Plan, prioritize, schedule and manage projects, service requests and routine assignments in a manner that promotes and emphasizes a commitment to exceptional customer service standards
- Assign technical, supervisory, administrative and financial resources to meet customer service requirements and other approved corporate and regional goals
- Develop and implement effective processes to document and communicate all plans, priorities, schedules and the current status of all service requests, projects and other assignments
- Develop and manage detailed budgets, tracking all capital and operational expenditures and regularly reporting the budgetary status of all assigned project budgets including hardware, software and support components
- Operate within authorized staffing and budget limits at all times, unless prior approval is given for an exception
- Recruit, train, motivate, evaluate, and retain a staff of highly skilled information systems professionals
- Terminate staff as required
- Plan and manage the development and delivery of training and educational programs for all departmental personnel
- Provide ongoing leadership and motivation to ensure that the staff is focused, committed and capable of producing expected results
- Create and maintain a teamwork environment conducive to productive output and a rewarding work experience
- Establish, communicate and enforce department policies, procedures and standards
- Provide input into the information system vision and strategy of the organization
- Assist with the development, implementation, communication and promotion of strategic and tactical plans
- Provide technical oversight of system architectural development and technical guidance on problem definition and resolution
- Assist in the negotiation of contracts for the acquisition of information systems, including software, hardware and support services, following established processes
- Develop and implement standards and procedures for pro-active System Monitoring and Management tools and techniques
- Administer processes to address system deficiencies and problems, including operational, capacity and performance aspects
- Maintain close contact with key vendors to receive support information and assistance
- Establish and monitor department quality objectives, milestones, service levels and benchmarks
- Develop and implement effective tools to measure performance against these standards, and to document and regularly report on them
- Demonstrate strong interpersonal skills, including both negotiating skills and teamwork through actions and job performance
- Communicate effectively, both orally and in writing, to facilitate understanding, ownership and teamwork among subordinates, leading to the accomplishment of project and service goals and objectives
- Perform other duties and special projects as assigned by the Director of Data Centers and Infrastructure (DCI)
Requirements:
- Bachelor?s degree required
- 2 ? 5 years of Leadership/Management experience preferred
- 6 ? 8 years preferred
Work Type:
Full Time
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