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Department

Job Summary

Under general supervision, provides emergency information and treatment recommendations by phone to consumers and
health care providers. Promotes public and professional education in the field of toxicology. Provides consultation and
supervision to Poison Information Providers(PIP).

Essential Functions:

• Rocky Mountain Poison Center (RMPC) call handling: manages hotline calls by using approved resources and documenting each call in database, triages the case via phone for home observation and treatment or referral to health care facility with subsequent guidance to health care providers. (20%)
• Manages complex exposures including (but not limited to): multi drug or multi substance exposure; overdoses; intentional or therapeutic errors; drug information questions; adverse drug reactions; patients receiving advanced treatments or invasive procedures; laboratory findings involving high level interpretation (ex: ABGs); physicians requesting toxicology consultation; (20%)
• health care professionals requesting treatment recommendations; cases requiring referral to health care facility; designated "Red Flag" exposures; any case in which a PIP has questions or needs clarification or they (PIP) cannot handle (10%)
• Uses client approved resourcesfor corporate cases, addresses inquiries for lay public and healthcare professional in a timely, courteous and professional manner.Documents each call accurately and completely in poison center database in timely manner. (10%)
• Meets poison center expectations on essential metrics. (10%)
• Completes client, Denver Health, RMPDS, and RMPC training as assigned. (10%)
• Adheres to Denver Health and RMPC attendance guidelines. (10%)
• Ensures confidentiality of client, customer and patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient?s care. (10%)

Education:

• PharmD required

Work Experience:

• 1-3 years as a Registered Pharmacist in a clinical setting, from the areas of Emergency Medicine, Pediatrics Required and
• Critical Care is preferred, or
• PGY1 residency preferred

Licenses:

• PHA-Licensed Pharmacist - BPS - Board of Pharmacy Specialties Required

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills; uses interpretation services when needed to assist callers.
• Excellent customer service skills using Denver Health-supported AIDET principles.
• Ability to quickly learn and interpret medical, pharmacological, and toxicologicalinformation, and determine when escalation is necessary.
• Ability to work in a fast and intense environment with minimal supervision, responding to multiple inquiries (multi-task), utilizing specialized resources, following specific protocols and accurately documenting all information received and provided.
• Strong critical thinking and problem solving skills; exercises initiative and professional judgment in selecting proper resources and actions.
• Knowledge of techniques, methods and competencies of clinical nursing practices.
• Knowledge of safety principles in a non-patient care environment.
• Knowledge of standards, policies and procedures of Denver Health and RMPDS as they pertain to nursing.
• Demonstrates advanced computer proficiencies, including excellent typing skills and the ability to work among multiple databases.
• Demonstrates advanced Microsoft Office skills including Word, Excel, and Power Point.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver?s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado?s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

Applicants will be considered until the position is filled.

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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