Durham, North Carolina
Fontana, California
Bakersfield, California
Murrieta, California
Elizabethtown, Pennsylvania
Cheney, Washington
Bellflower, California
Posted: 04-Dec-24
Location: Durham, North Carolina
Categories:
Internal Number: 251900
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Occ Summary Work PerformedN/AKnowledge, Skill s and AbilitiesLevel Characteristicsmanagement.Explain billing to patien tsand procedures.Check-outskills. Knowledge of medicalSchedule tests and procedures. Complete and distributeancillary service requisitions.accor ding to PRMO credit and collection policies. Determine the amountStrong verbal and written communication. Basic PC and data entryAnswer telephon e,take and deliver messages to physicians, nurses andterminology and telephone etiquette. Demonstrated ability to organizerelationships with oth ers. Must be able to apply specific departmentalrelating to verifying pa tient information, collecting payments andscheduling. Position also invo lves customer service, messageCoordinate and participate in a variety of duties associated with dailypolicies rules and regulationsmaintaining r ecords and forms.establish and maintain effectiveclinic preparation proc ess,completely and timely.Disseminate messages according to practice communication standardsPrepare for clinic visits by reviewing next day pati ents and completingpatient identification, patient check in/out, charge posting, cashothers. Report obtainedpatients. Make return appointments b yscheduling patients into themedicalinformation from patients and refer ring physicians accurately,charts.Check-in patient upon arrival in the p ractice.Enter pre-visit orders and prepare new patient charts. Pick up X -rays,encounter forms.reports, petty cash and collections bag. File history sheets, ancillaryIDX.on insurance plan.Prepare encounter forms. Inve stigate and account formissing encounter forms. Audit encounter forms fo rcompleteness andpreparation and referralspatient record documentation.R eturn medical records. Attachforms and obtain signature as required bypo licy and procedure.the primary care physician or referring physician and scheduling testsAccurately identify the appropriate account for patient visit. PresentIdentify correct patient information in IDX. Verify patie nt demographicpatient specific chart documents and requisition/transmie cards as indicated by procedure. Coordinate allBatches encounter formstt al documents.private physician officedata. Edit IDX as needed.insurancor charge posting inreports and all other requiredHIPPA/Medicare documents to theand written instructions, interact tactfully with customers andCo py, file and distributeaccuracy before batching.distribution, ancillary scheduling andlabs/procedures as requested. Maintaincorrect appointment type, enteringnext day preparation activities.management and patientappo intmentand prioritize work, provide oraloffice charts, medical records,a nd educate patients on requiredof cash to be collected basedmanage all a ppropriate alerts. Collect and post co-payments andCompletes all IDXchec k-in files andbalances on accounts due. Imprint all
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally acquiredthrough high school education
Experience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.