Typical pay range: $25.29 - $31.61 hourly, varies on experience.
Family Care Clinic SCMG - Redmond, Oregon

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Lead Medical Assistant

REPORTS TO POSITION: RN Clinical Supervisor

DEPARTMENT: SCMG Primary Care

DATE LAST REVIEWED: May 2022

OUR VISION: Creating Americas healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: St. Charles Medical Group encompasses practices in three Central Oregon counties and numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, behavioral health, cancer care, and sleep medicine. We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW: The Lead Medical Assistant is responsible for providing hands-on clinical care in direct support of the primary care clinic. This position helps manage patient flow and ensures that medical assistants in the clinic are operating at the top of their scope of practice. The Lead MA assists the RN Clinical Supervisor in insuring operations of the clinic function smoothly and that MA staffing and standard work and clinical protocols are followed. This position does not directly manage other caregivers but may be asked to provide feedback on the work of others.

ESSENTIAL FUNCTIONS AND DUTIES:

Coordinates MA clinical staff schedules.

Serves as EPIC superuser and helps teams problem solve EPIC issues, assists with quarterly update rollouts.

Helps with applicant screening, interviews, and onboarding of new MAs.

Assists with yearly MA competency development and tracking.

Leads MA meetings when applicable.

Performs inventory and management of vaccines and serves as VFC super user. Participates in, and prepares for, VFC site visits.

Manages COVID vaccines including staying aware of vaccine changes and inventory requirements. Processes wasted and expired COVID vaccine survey.

Monitors fridge and freezer temperature logs and Isenix. Downloads VFC dataloggers.

Precepts new MAs, shadowing at the elbow to help train new hires. Provides ongoing training support through shared best practices and EPIC trouble shooting.

Provides float coverage for lunches and breaks as needed.

Responds to daily operational and MA workflow issues.

Steps in to assist any provider as needed.

Monitors in basket and assists with more complicated messages and requests.

Prepares monthly POCT and new shipment QCS reports.

Maintains equipment and instrument supply inventory levels.

Role models two-way communication of the SCHS mission, vision, values, and strategic plan for the department.

Supports the vision, mission, and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High School Diploma or equivalent GED.

Preferred: Graduate of an accredited Medical Assisting Program.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Current MA Certification from one of the following; The American Medical Technology Association (AMT), The National Center for Competency Testing (NCCT), The American Association of Medical Assistants (AAMA),The National Association for Health Professionals (NAHP) Certification,or licensure as a paramedic level EMT, Oregon LPN, or Oregon RN.

AHA Basic Life Support for Healthcare Provider certification.
Ability to travel to business functions/trainings/meetings and all SCHS worksites.

Preferred: N/A

EXPERIENCE:

Required: Two (2) years of Medical Assisting experience.Will also consider EMT-intermediate or paramedic, military corpsman, or LPN. Must have basic knowledge of ICD-10, CM/CPT/HCPCS coding conventions and procedures. Working knowledge of medical practice management information systems. Basic knowledge of physician office documentation standards. Must be able to maintain confidentiality and meet all HIPAA requirements.

Preferred: N/A

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Communication/Interpersonal

Demonstrates SCHS values of Accountability, Caring and teamwork in every interaction.

Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.

Ability to effectively interact and communicate with all levels within SCHS and external customers/clients/potential employees.

Strong team working and collaborative skills.

Ability to effectively reach consensus with a diverse population with differing needs.

Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results.

Ability to work under pressure in a fast-paced environment.

PHYSICAL REQUIREMENTS:

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

No

Job Family:

MEDICAL ASSISTANT LEAD

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

7:00-17:30

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