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Posted: 12-Dec-24
Location: Durham, North Carolina
Categories:
Internal Number: 252664
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
General Description of the Job Class
Coordinate volunteer activities; assist with the psychosocial needs of patients and their families during visits to Duke University Health System.
Duties and Responsibilities of this Level
- Coordinate volunteer activities in various volunteer programs.
- Serve as a principal source of information to staff, volunteers and the public for volunteer related questions; respond to requests for information and provide assistance as appropriate.
- Coordinate the recruitment of volunteers; interview, screen and select volunteers. May represent the volunteer programs at various local groups, churches, service organizations, and educational institutions.
- Coordinate the onboarding of volunteers; background and health clearances, references, guest account and ID badges, uniform distribution and hospital orientation scheduling.
- Conduct volunteer orientation and other presentations as needed.
- Oversee, schedule, and provide feedback to the volunteers.
- Communicate with volunteers and volunteer supervisors on a regular basis; compose and distribute emails or newsletter; schedule meetings as needed.
- Maintain volunteer records, compile and manipulate data, summarize findings and write reports or portions of reports.
- Coordinate annual updates for volunteers.
- Assist in volunteer recognition and retention efforts; ongoing and annual volunteer appreciation events.
- Assist in the development and coordination of training programs for volunteers.
- Assist in the development of operational policies and procedures for volunteers that adhere to professional and ethical standards.
- Assist in the development and implementation of new volunteer programs; position descriptions, needs assessment, and training of volunteer supervisors.
- Perform other related duties incidental to the work described herein
Minimum Qualifications
Education
Work requires a bachelor's degree in Psychology, Sociology, Education or a related field.
Experience
Work requires one year of experience in either counseling, teaching or AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE in volunteer services or a related field. A master's degree in Psychology, Social Work, Counseling or a related field may substitute for the required experience.
Knowledge, Skills, and Abilities
In-depth knowledge of department policies, procedures, and goals.
Demonstrated high level administrative support skills (advanced Microsoft Office skills).
Demonstrated the ability to gain the confidence and cooperation of others.
Demonstrated editing and proofreading skills.
Ability to juggle multiple tasks and meet demanding deadlines.
Must be self-direct and able to take initiative.
Demonstrated interviewing, scheduling, and coaching skills.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.