General Description of the Job Class 

Performs specialized health information activities necessary to organize, maintain, and use electronic patient health records. Positions at this level have high customer service, strong analytic and problem-solving skills, and require interpretation and explanation of policy and internal requirements related to health record documentation and completion, medical staff bylaws, rules and regulations, and organization-wide functions and policies and procedures. Specific job responsibilities are based on the service unit within the Health Information Management assigned and include: performing HIP-AA-compliant screening of incoming requests for protected health information of our patients; distribution of medical records; deficiency management to assure compliance with federal and state regulatory and accrediting body requirements for health record content; and timely completion of document management to include the capture of health records in an electronic format. Completing basic to intermediate tasks within Maestro Care, Solarity, Hyland OnBase, and other related applications requires excellent computer skills.    

Duties and Responsibilities of this Level 

Release of Information Functions: 

Performs preliminary screening of authorization (under State and Federal Privacy Laws), enters requests for information into the Maestro Care Release of Information Module, and returns to the requestor with an explanation if invalid. PerfoRMS final review of selected records to verify correct patient on each page/image of records prepared for disclosure and packages requested records for delivery through paper print, CD, or flash drive. Assures all attached documentation is specific to the intended patient and recipient.  Validates encryption of all electronic media delivery methods.  Document tracking information for all shipments within the release to permit reconciliation of shipped and received packages. Serves as front-line support through receipt of telephone calls from third-party requests Testors and patients related to the escalation of non-receipt, privacy incidents, and problem-solving related to medical record requests. Provide an initial documentation entry within the ROI Complaint log to facilitate problem resolution through the direction of ROI leadership and/or compliance.  Assists requestors in understanding the requirements for submission of a HIPAA-compliant authorization, explains cancellation requests, and responds to general inquiries about obtaining medical records, navigation of MyChart, and basic Care Everywhere inquiries.  Requires a high level of communication and customer service skills to appropriately assess and respond to customers while de-escalating issues when necessary. Manage tasks associated with the HIM ROI Customer Service office, including greeting visitors, providing guidance for requesting medical records, completing the authorization for disclosure, verifying patient/personal representative authority/identity, and facilitating same-day customer service by coordination with the ROI team. Performs other duties as assigned