Grow your career at Cedars-Sinai!

The Consumer Digital Innovation team at Cedars-Sinai understands that true mobile and web transformation and the optimization of a digital platform implementation is fueled through the alignment of the right people, processes, and technologies.

Why work here?

Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report???s ???Best Hospitals 2024-25??? rankings. When you join our team, you???ll gain access to our groundbreaking biomedical research facilities and sophisticated medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career.

We take pride in hiring the best, hard-working employees. Our dedicated doctors, nurses and staff reflect the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role:

The Senior UX Researcher leads the understanding of human needs, difficulties and value opportunities through the detailed study of people, products, services, and systems. Our design researchers employ various methods and create focused design strategies to uncover key insights that solve critical problems, advise strategic design decisions and materialize human value. The Senior UX Researcher plays a key role within the consumer product design and innovation teams, ranging from supporting the validation of new insights to continuous improvement of existing digital products and services.

• Collaborates with Product, Design, and Leadership to define and implement research strategies that support long-term product visions.
• Strategizes, creates, and drives comprehensive research plans, clearly outlining research goals, hypotheses, and assumptions.
• Effectively identifies and frames key research questions and project scopes.
• Contributes to design strategy (UX, UI, interaction) and proposes optimal user-centered approaches.
• Uncovers deep customer insights using diverse research methods (qualitative, quantitative, behavioral) that advise design and strategy decisions.
• Leads the UX research and testing for new experiences and improvements of existing experiences.
• Advocates for strategic design solutions by highlighting inputs that influenced the decisions including business and user goals, demographic and usage data, and research findings.
• Communicates the user experience at various stages of the design process with mental model maps, wireframes, flow diagrams, storyboards, personas, and mockups.
• Works with Designers, Product Managers, Engineers, Business Operations Specialists, Digital Strategists, and other UXRs to prioritize research opportunities in a fast-paced, constantly evolving environment, while also incorporating complex technical and business requirements.
• Planning, conducting and synthesizing ethnographic studies and primary interviews with user/customers and major stakeholders.

Experience Requirements:

Five (5) plus years of experience in UX Research (web, mobile apps).

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Educational Requirements:

Bachelor???s degree in Design, Psychology, Research, or related field.

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