I. General Summary

Under limited supervision, of the Security Director provides for the safety and security of UMMC patients, visitors, staff and tangible and intangible assets by overseeing and managing the day-to-day operations of the security and guest's services department personnel at UMMC and its off-campus posts.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by the individual assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

With the advice and approval of the Director of Security, the Security Manager determines how the institutional security policies and procedures are implemented to enforce applicable Maryland State Law and Baltimore City Ordinances and to maintain a safe and secure environment.

1. Determines the disposition of Security staff, Special Police Officers (SPO), and any contracted security forces across Medical Center controlled locations under a range of threat/risk levels.
2. Establishes the post orders that describe the scope of authority and duties of fixed and roving posts in Medical Center controlled properties under range of threat/risk levels.
3. Establishes the overall schedule to be used to staffing designated security posts.
4. Reviews performance of police and security operations using objective and subjective criteria and uses performance assessments to improve operational effectiveness.
5. Assists the Lead investigators and the Director of Security with investigations into alleged unlawful activities including fraud, waste, abuse and mismanagement. Research applicable legal authorities, collect relevant official documents and other physical evidence, interview witnesses, and produce reports to present and analyze evidence and present investigative conclusions.
6. Assists the Director of Security with the development of comprehensive security and emergency response plans.
7. Advises the Director of Security and the Security Infrastructure Manager on how physical security systems can be integrated with security operations.
8. When directed acts as a liaison with the investigative units of local, state and federal agencies. Assists the police with arrests and investigations, attends court hearings and unemployment hearings as appropriate.
9. In the absence of the Director of Security and upon delegation may assume command of all security and guest services operations.

Manages personnel issues associated with the security guard force

1. Assists with the hiring and training of officers
2. Oversees personnel compliance tasks including mandatory annual training, performance reviews and health risk reduction requirements.
3. Advises officers on their performance and assist department supervisors with staff performance reviews and discipline.
4. Provides mentorship and positive recognition to personnel
5. In coordination with Security Department leadership, resolves employee grievances and issue corrective actions as appropriate.