All the benefits and perks you need for you and your family:

-        Benefits from Day One

-        Paid Days Off from Day One

-        Student Loan Repayment Program

-        Career Development

-        Whole Person Wellbeing Resources

-        Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Location: Remote - Travel to sites required

The role you’ll contribute:

The Community Connect Liaison understands healthcare applications in use at AdventHealth, the ability to analyze and understand business problems, and the knowledge to make solution recommendations that meet the organizational goals of maintaining clinical and business systems.  They are dedicated to facilitating a secure, effective, integrated electronic medical record system that continually improves outcomes, reduces cost, increases efficiency, and enhances user experiences. Primary responsibilities include collaborating with providers, all clinic staff and operational leaders to review outstanding items and assist with workflow and training needs. This position cultivates strong, supportive relationships with executives, clinical leaders, clinicians, clinic staff and operations based on appropriate professional interactions, demonstrated ability to perform principal duties and consistent, timely follow-though. 

The Community Connect Liaison utilizes the knowledge of clinical practice, computer science, and information technology to manage data and determine components that are suitable to maximize patient safety and clinic efficiency while maintaining alignment with the professional standards of clinical practice, AdventHealth policies, and identified best practices. They are responsible for coordinating with providers, clinic staff and operational leaders in the analysis and documentation of clinical workflows, performing gap analysis, identifying needed process changes, and developing future workflows during the implementation of new solutions or functionality. They participate in the mentoring of new hires. They can communicate with all levels of hospital leadership and clinicians. 

The Community Connect Liaison serves as liaison between providers, clinic staff, operations and AIT utilizing the AHMG performance improvement process to achieve the goals of clinical operations and AIT.  They identify opportunities for process improvement in support of key technology initiatives as it pertains to specified systems that help support our partners, team members, patients, and families.  They provide as needed on-call support to the Community Connect offices for a variety of clinical applications. They assist with executing change management strategies.  They communicate project status with clinical informatics leadership, operations, system leadership, operational owners, Project Managers, Process Architects and AIT members. They actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all.

 

The value you’ll bring to the team:

·       Coordinates Epic Community Connect projects for assigned clinic locations to include evaluation of requests, analysis of information, presentation to pertinent committees, implementation, education, and post-implementation evaluation and support.  Sets objectives and summarize the strategic directions for the work group. Partners with AIT to validate and research EMR enhancement requests.

·       Serves as resource person and role model in the use of clinical information systems.  Maintains thorough knowledge of the computer system.

·       Proactively assesses clinic workflow processes, identifies gaps, defines necessary process changes, and develops workflows in coordination with operations related to the implementation of new solutions or functionality at a regional level.

·       Shares application tips with clinicians and clinic staff to improve their workflow efficiency and guides to best practices.  Assists customer with personalization of the application for unique department scenarios using application tools within electronic health record foundation.

·       Collaborates with all impacted clinics within region, AHMG leadership, end users, vendors, and associates to ensure overall effective and efficient operational system functions and workflow.  Represents the clinical perspective of issues with the implementation of clinical systems.

·       Provides consultation in the areas of process redesign and evaluating clinical software products.  Provides input to standards, policies, and procedures to improve overall team efficiency and effectiveness.

·       Assists with executing change management strategy (communication, buy-in, training, technical support) to enable smooth implementation of new application changes and enhancements.  Promotes a positive attitude to change and effectively communicates “why” change is necessary.

·       Monitors and analyzes aggregated data to identify trends related to clinical processes and outcomes resulting from information technology tools. Identifies barriers and opportunities to improve measurement of and compliance with outcome metrics. 

·       Identifies and coordinates the management of risk and quality assurance issues that arise, escalating unresolved problems to the appropriate decision-making bodies, as needed. Works closely with AIT and operational leadership to facilitate system issue resolution.

·       Clearly and effectively transmits technical and business concepts and ideas using oral and written modalities.  Communicates changes made in the application to site contacts and team members

·       Rounds on clinics regularly and at defined intervals

·       Performs other duties as assigned or directed to ensure the smooth operation of the department. 

Qualifications

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND SKILLS REQUIRED:

·       Industry experience with electronic medical records

·       Knowledge of current healthcare practice and clinical workflows with conceptual and practical understanding of various training techniques for users with various learning styles

·       Ability to map clinic processes, gather and analyze data, effectively present to clinical audiences

·       Communication skills both written and oral, are professional and follow defined escalation process

·       Expert conflict management skills

·       Is accountable for realization of goals and defined metrics

·       Methodically analyzes and evaluates business problems by defining the challenges, identifying alternatives, and making timely decisions

·       Understands own strengths and development needs, learns from experience, and owns personal and professional development

·       Creates an environment that values individual perspectives while driving towards common goals; assists teammates to achieve outcomes

·       Ability to work in a fast-paced, collaborative team environment

·       Basic competency in Microsoft Office applications

 

 

KNOWLEDGE AND SKILLS PREFERRED:

·       Experience with Epic or other comparable electronic medical health records

EDUCATION AND EXPERIENCE REQUIRED:

·       Bachelor of Science in nursing or other healthcare related field OR equivalent years of experience

·       Minimum of five years total between clinical and/or informatics experience

·       Recent experience with health information technology

 

EDUCATION AND EXPERIENCE PREFERRED:

·       Master of Science in Nursing or Informatics-related field

·       Professional organization membership related to job responsibilities

·       Experience supporting applications used by clinicians

 

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

·       Driver’s license – current valid driver’s license in state of primary work locale

·       Current, valid license in associated clinical field if applicable (e.g., nurse must have valid RN license in state of primary work)

·       Completion of applicable Epic certification within three years and maintenance of certification thereafter is applicable

 

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

·       Professional certification relevant to field (ex. ANCC Informatics, CAHIMS, CPHIMS)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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