Durham, North Carolina
Woodland Hills, California
Tustin, California
New Mexico
Miami, Florida
Posted: 04-Jan-25
Location: Durham, North Carolina
Categories:
Internal Number: 253047
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Occ Summary
Coordinate and participate in a variety of duties associated withdaily clinic preparation process, patient identif ication, patient checkin/out, charge posting, cash management and patien t appointmentscheduling. Position also involves customer service, messag edistribution, ancillary scheduling and preparation and referralsmanagem ent.
Work Performed
Prepare for clinic visits by rev iewingnext day patients andcompleting next daypreparation activities. En terpre-visit orders andprepare new patient charts. Pick up X-rays, offic echarts, medicalrecords, reports, petty cash and collections bag. File h istory sheets,ancillary reports and all other required patient record do cumentation.Return medical records. Attach HIPPA/Medicare documents to t heencounter forms.Check-in patient upon arrival in the practice. Identi fycorrect patientinformation in Maestro Care. Verify patient demographic data. EditMaestro Care as needed. Accurately identify the appropriate ac countfor patient visit. Present and educate patients on required forms a ndobtain signature as required by policy and procedure. Completes allMae stro Care check-in files and manage all appropriate alerts. Collectand p ost co-payments and balances on accounts due. Imprint all patientspecifi cchart documents and requisition/transmittaldocuments. Copy,file and dis tribute insurance cards as indicated by procedure.Coordinate all labs/pr ocedures as requested. Maintain private physicianoffice charts.Prepareen counter forms. Investigate and account for missing encounterforms. Audit encounter forms for completeness and accuracy beforebatching. Batchesen counter forms or charge posting in Maestro Care.Schedule tests and proce dures. Complete and distributeancillary service requisitions.Explainbill ing to patientsaccording to PRMO credit and collection policies. Determi ne the amountof cash to be collected based on insurance plan.Check-outpa tients. Make return appointments by scheduling patients into thecorrect appointment type, entering the primary care physician orreferring physve r messages to physicians, nurses andothers. Report obtained medical inic ian and scheduling tests and procedures.Answer telephone, take anddelifo rmation from patients and referringphysicians accurately, completely and timely. Disseminate messagesaccordingto practice communication standard s
Knowledge, Skills and Abilities
Strong verbal and written communication. Basic PC and data entryskills. Knowledge of medic al terminology and telephone etiquette.Demonstrated ability to organize and prioritize work, provide oral andwritten instructions, interact tact fully with customers and establishand maintain effective relationshipswi th others. Must be able to applyspecific departmental policies rulesand regulations relating toverifying patient information, collecting payment s and maintainingrecords and forms.
Level Characteristics
N/A
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Experience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.