Penn State Health - Penn State Health Corporation

Location: US:PA: Hershey
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 8 hr

*Hybrid Role- In office requirement* 

SUMMARY OF POSITION:

Supports the development, configuration, implementation, and on-going support of the Epic Electronic Medical Record (EMR) and other supporting IT systems for Penn State Health systems. This role involves working closely with clinical, operational, financial services, and administrative staff to optimize the use of the Epic system, ensuring it meets the needs of the healthcare organization and supports the delivery of high-quality patient care. 

Prelude Enterprise Registrationallows staff to manage patient demographics, coverages, and billing information during registration. The system identifies required or missing information, so staff know what they need to do to finish registration. Used with Resolute Hospital Billing and Resolute Professional Billing, Financial Assistance tools allow staff to track financial counseling, discounting, and insurance program approvals.

Grand Central Patient Flowis a patient tracking system, with tools to manage patient stays from pre-admission through discharge ? including bed planning, housekeeping, patient transport, Transfer Center support, Capacity Command Center reporting, and predictive utilization analytics.

Cadence Enterprise Schedulingmakes it easy for users to schedule visits and procedures, while providing tools that help improve patient services and maximize staff and resource utilization. MyChart integration allows patients to schedule their own appointments, which boosts patient satisfaction, cuts costs, and reduces no-show rates.

ESSENTIAL DUTIES:The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: 

• Engagement with Teams: Assist in planning, design, configuration, testing, and implementation of Epic EMR modules by collaborating with various clinical teams, business operations, and cross-functional IS teams. 
• Documentation: Create documentation of business requirements, current and future state workflows to aid in system design and configuration. 
• Technical Analysis: Utilize technical and analytical skills to determine the best approaches for tailoring the system to meet Penn State Health's goals of standardization across the health system. 
• Testing: Participate in testing activities, including writing test scripts, conducting functional and integration testing, and resolving issues. 
• Meetings: Attend team and project meetings to discuss activities, work tasks, and issues related to the team and project. 
• Go-Live Support: Provide support during go-live events, including both standard and off-hours support. Project Management: Manage small to medium projects with managerial oversight, developing key project management tools such as scope, project plans, issues logs, testing plans, and go-live events. 
• Liaison Role: Act as a liaison between IS, customers, and/or vendors, and participate in meetings with all operational areas using the software application. 
• Technical Support: Provide continuous technical support and troubleshooting for Epic EMR users, ensuring timely resolution of system-related issues. 
• System Maintenance: Conduct regular system maintenance tasks, including software updates, patch installations, firewall requests, vulnerabilities, cyber exceptions, server certificates, and system backups, to ensure efficient and secure system operations. Follow IS-defined change control processes and coordinate with the Epic Environment and Release Manager to keep all environments up to date. 
• Data Management: Manage and maintain accurate data within the Epic system, ensuring data integrity and compliance with regulatory standards and audits. 
• Workflow Optimization: Collaborate with stakeholders to analyze and optimize workflows, enhancing system functionality and user experience through recommended improvements. 
• Cyber Risk Assessments: Complete cyber risk assessments, documents, and network diagrams (initial and renewals) for supported applications. 
• Customer Service: Provide excellent customer service by communicating in a friendly and professional manner, empathizing with users regarding system issues, and setting appropriate expectations for issue resolution. 
• On-Call Duties: Participate in on-call support for one or more applications, addressing incidents that arise outside of business hours. 
• Vendor Collaboration: Collaborate with vendor support personnel to research and resolve vendor product issues. Participate in vendor user groups and online listservs, and review vendor updates to optimize the capabilities of assigned applications. 
• Cross-Training: Engage in cross-training activities, both as a trainer and a learner, for personal development and to ensure adequate secondary coverage for all applications. 

MINIMUM QUALIFICATION(S):

• Bachelor?s degree in Information Technology, Healthcare Informatics, or a related field or minimum of six (6) years of relevant experience in lieu of a degree.
• Two-Four (2-4) years of experience in the analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems.  
• Previous Nursing Experience required

PREFERRED QUALIFICATION(S):

• Previous nursing experience for Grand Central 
• Knowledge of the various patient scheduling and registration systems at Penn State Health. 
• Experience with configuring, supporting and monitoring processes for scheduling and registration. 
• Understanding the entire patient access experience such as template maintenance, various registration workflows. interface transactions feeding downstream systems as well as the overall impact to the entire Revenue Cycle (including charges). 
• Previous experience working with scheduling and registration third party vendors. 
• Epic certification preferred. If not certified, must complete Epic certification as assigned in related application within 6 weeks after last training class. 

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

For more information: https://this.pennstatehealth.org/#thisIsPennStateHealth

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

For a full list with more detailed information: https://www.pennstatehealth.org/careers/working-here/total-rewards

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system. 

Within Penn State Health?s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth. 

YOU TAKE CARE OF THEM. WE?LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence ? that?s Penn State Health. But what makes our healthcare award-winning? That?s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. 

Union: Non Bargained

About Penn State Health

At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.

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