Raleigh, North Carolina
Posted: 07-Jan-25
Location: Palm Harbor, Florida
Categories:
Internal Number: 24045543
Health Assistant Primary Care - AdventHealth Centra Care
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Part Time
Shift: Days
Location: 33670 US HWY 19 N, Palm Harbor, 34684
The role you’ll contribute:
The Health Assistant, under close supervision, provides appropriate care to patients as well as follows AdventHealth service standards. This may include safely and effectively greeting patients, obtaining clinical information, financial and demographic information. Responsible for patient intake process, obtaining vital signs, reviewing patient record to update quality metrics and close care gaps. May also be responsible for duties such as equipment sterilization, equipment maintenance, and following up on messages. Performs office duties as needed; which includes but is not limited to, verifying insurance, collecting copays, assisting with incoming calls and scheduling necessary appointments.
The value you’ll bring to the team:
All essential functions must be performed. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
Front Office Duties:
- Demonstrates through behavior AdventHealth's Service Standards of Know Me, Love Me, Make it Easy and Keep Me Safe.
- Drives customer service initiatives by creating and owning the patient experience
- Reviews appointment bookings in advance and ensure patients receive appointment reminders.
- Verify and validate insurance prior to appointment date.
- Completes check in process, securing copays and balance amounts.
- Verifies consent forms are completed and up to date.
- Maintains timely flow of patients and keep patients up to date of any delays.
- Responds to and returns in-coming telephone calls in a timely manner.
Clinical Duties:
- May complete vitals after successful completion of competency validation.
- Performs chart prep for patients by searching for imaging or referral reports from other facilities.
- Able to document allergies, problems with vital signs after competency validation
- Responds appropriately in clinical emergencies and triage situations under the supervision of the provider.
- Participates in disinfection of common areas as assigned and readies exam rooms for patients by following disinfection guidelines
- Appropriately complete check-out duties to set up appointments for next visit
- Assists with scheduling and prior authorization of stat referrals and/or orders.
- Reviews and responds to patient and staff messages (voicemail, email, portal) as directed by the provider
- Performs required quality checklists to ensure safety of the patient
- Follows CDC guidelines, infection prevention practices, demonstrates appropriate use of PPE, performs hand washing according to policy and follows safety regulations.
- Responsible for stocking of exam rooms and inventory of supplies
- Assists in cleaning, disinfecting and sterilization of instruments according to AHMG policy.
- Performs routine maintenance on equipment such as the autoclave.
- Participates in departmental performance improvement initiatives
- Performs duties within the scope of the Health Assistant as needed by the provider to ensure the smooth operation of the practice.
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- High School diploma
- Experience in customer service
- CPR certification
Preferred qualifications:
- EMT student
- Phlebotomist student
- CNA
- Medical Assisting or Nursing Program in Progress
