Research IS Coordinator – AdventHealth Orlando

All the benefits and perks you need for you and your family:

-          Benefits from Day One

-          Paid Days Off from Day One

-          Career Development

-          Whole Person Wellbeing Resources

-          Mental Health Resources and Support

-          Pet Insurance*

-          Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

* Nursing or BU specific benefits and perks

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time, Days

Shift: 8:00am – 5:00pm

Travel:  ONSITE and travel within Central Florida Division (Orlando, Altamonte, Celebration campuses),

Location: Innovation Tower 265 E Rollins Street

The community you’ll be caring for: AdventHealth Orlando

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando 

• Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America  

• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country 

• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year 

The role you’ll contribute:

The Research IS Coordinator interacts and communicates appropriately with AHRI leadership and team members to provide technological support as well as accurate and timely information. Provides accurate and timely support service of specified network and hardware systems with AdventHealth Research Institute (AHRI) and is compliant with the defined Adventist Information Technology (AIT) standards. The Research IS Coordinator coordinates the implementation of the 'off the shelf' software applications and related hardware and manages the on-going maintenance of such systems. Troubleshoots network and software problems in a timely manner and escalates encountered situations to responsible areawith detailed and accurate information, contributing to the efficient function of the department. Under the supervision of the Manager Research Administration the Research IS Coordinator manages system access and general technology purchases, staying within budget guidelines as directed. Adheres to all AdventHealth corporate compliance plans, rules and guidelines as listed with partners and sponsors, in regards to software and applications. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

Research Institute departments in a timely manner, to ensure optimum work flow. Works closely with appropriate counterparts and end users to ensure such outcome.

• Facilitates the successful and efficient integration of new Research Institute employees by ensuring that they have the necessary computer and technological equipment and applications/platforms needed to complete their daily work responsibilities duties.

• Responsible for requesting, supporting, modifying and terminating all levels of computer access for Research Institute personnel by coordinating the onboarding and termination processes with the research hiring manager.

• Coordinates the implementation, and manages the on-going maintenance of commercially available software applications and related hardware. Collabroates with AIT and third party software vendors to efficiently manage deployment and maintain applications.

• Solves software and hardware problems via the phone or in person in an efficient and professional manner. Effectively prepares and present educational documentation of assigned network, hardware or software systems to enhance the knowledge of team members• Maintains an orderly internal inventory list of supported software and coordinates license expansion and renewals with AIT. Ensures that all licensing is renewed timely for both AdventHealth and non-AdventHealth supported systems.

• Maintains an orderly internal inventory of computer and technological equipment, as purchased by each specific Research Department. Responsible for ensuring equipment is maintained on the AdventHealth network and when applicable, work with AIT to clean/clear devices for use by other team members.

 • Manages an AHRI internal loaner computer and technological equipment program to ensure that team members have the necessary equipment needed to fulfill their daily responsibilities, updating tracking system daily.

 • Facilitates internal communications by updating research specific email distribution and communication lists and ensuring access to appropriate research department Outlook calendars.

• Manages and maintains excellent customer relationships with moderate input from AHRI leadership. Enhances relationships with various AdventHealth departments as well as AHRI partners, sponsors and vendors, ensuring a professional and amicable relationship by appropriately communicating AHRI needs.

• Minimum qualifications:
• High School Grad or Equiv and 4 years experience
• Four years of experience in office/secretarial/IT support work
• Preferred qualifications: 
•  Associate's degree in IT related field with two years of experience in office/secretarial/IT support work
• Bachelor's degree in IT related field and work experience relevant to duties

Experience working with Florida Hospital IT systems

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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