JOB SUMMARY 

We are seeking an Epic Technical Specialist with extensive experience in EpicCare Ambulatory and MyChart. Experience in Bones, Hospice, and Kaleidoscope would be beneficial as well. The Epic Technical Specialist is responsible for the strategic design and optimal implementation of Epic features, solutions, and enhancements aligned with BSWH strategic initiatives. This role requires a deep understanding of multiple Epic modules, and is responsible for collaborating with various operational leaders, information services, and managed services partners to champion ideation and creative solutions to align with the organization's strategic goals and maximize the utility of Epic for patient care and administrative functions.  The Epic Technical Specialist is also responsible for mentoring junior and experienced analysts, supporting their development in problem-solving, project execution and go-live activities.  

ESSENTIAL FUNCTIONS OF THE ROLE    

Epic Systems Expertise: Serve as the primary cross-application expert on Epic for an entire portfolio - providing guidance for design decisions, including providing input on potential impacts on downstream modules, and performing complex troubleshooting.  

Solution Design: Collaborate with operational executive leaders and cross-functional teams to design and implement mature, innovative solutions that meet the organization's needs. This includes ideation, customization, configuration, and integration with other third-party applications. 

Technical Consulting and Mentorship: Assist analysts and portfolio owners with solution design, scoping calibration, and serve as an expert to validate enhancements and potential projects under the clinical team purview. Foster an environment of continuous learning and professional growth within the team. 

System Optimization: Proactively review technical setup for critical architecture and configuration and provides optimization and improvement opportunities - articulating the required level of effort with the benefits of each potential improvement.  

Portfolio Health and Integration: Continuously evaluate and optimize new Epic modules and features to improve efficiency, usability, and patient outcomes. Create business cases for new features for evaluation by operational leadership. When an Epic-module does not meet current needs, oversee the integration of Epic with new and existing third-party systems to ensure an optimal long-term approach. 

Project Leadership and Execution: Play an active role in project planning, execution, and go-live support, ensuring smooth transitions to staff responsible for maintenance

KEY SUCCESS FACTORS

Must receive Epic certification within one year.

Able to quickly develop deep Epic application knowledge to build, test, support and train.

Must be a licensed Pharmacist, Physician, or Advanced Practice Professional .

Ability to work well in team environments.

Proficient with word processing, spreadsheet, and email software applications.

Demonstrates customer-oriented service excellence principals.

Self-motivated leader who can identify and resolve issues, and advance personal knowledge.

Ability to execute complex tasks through organization and details driven approach.

Ability and experience understanding end user workflow and owning the technical components of that workflow.

Demonstrates excellent interpersonal communication skills, among facility customers and team members.

A quick learner of software and information technology, and motivated to learn new applications.

BENEFITS

Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level