I. General Summary

Under limited supervision, provide primary implementation and support of large enterprise multi clustered Cisco UC infrastructure environment. Works on problems of diverse scope where analysis of situation requires high-level technical evaluation, judgment and problem solving. Responsible for maintaining enterprise Cisco UC environment, applications and monitoring for alerts and anomalies.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Provides wide range of support for Enterprise Cisco Call Manager, UCCX, Unity, Jabber, VCS, Expressway, and all other UC Communications, and Telephony related systems.
• Provide technical expertise in configuration and troubleshooting of Enterprise Unified Communication system
• Provide POC's and product/solution evaluations.
• Collaborate, and provide support and training to Telecom Techs and level II Engineers