LabCorp is seeking a Specimen Management Specialist to join our team in Holyoke, MA.  This position will work with internal customers, patients & physician offices to ensure that all patient care needs are addressed accurately and efficiently. The Specimen Management Specialist will provide product education and handle a wide variety of questions while providing market leading services. The ideal candidate will be passionate about improving health and improving lives.

Schedule: Monday-Friday and alternating weekends (4:30pm-1am)

Job Duties/Responsibilities

• Act a liaison between the lab, clients, and patients.
• Resolve internal & external Customer requests via calls, instant messenger & email communications
• Collaborates with Specimen Management Specialists throughout New England to troubleshoot and locate specimens
• Reviews pending logs for the internal microbiology/serology and molecular teams
• Communicates with customers in respectful and professional manner.
• Work in multiple databases to research complex issues and questions.
• Provide customer education and information as needed.
• Review test forms for accuracy and report any discrepancies.
• Prepare and triage specimens for analysis.
• Accurately identify and label specimens.
• Pack and ship specimens as necessary.
• Prepare and store excess specimen samples. 

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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About Labcorp

Clear and confident health care decisions begin with questions. At Labcorp, we’re constantly in pursuit of answers. With unparalleled diagnostics and drug development capabilities, we accelerate innovation and provide insight to improve health and improve lives. Whether you’re a patient, provider, researcher or in the pharmaceutical industry, we’re here for you. More than 70,000 employees strong, we serve clients in more than 100 countries. Labcorp (NYSE: LH) reported revenue of $14 billion in FY 2020.

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